- Own and manage a portfolio of key accounts, building long-term, trust-based relationships with client stakeholders.
- Coordinate with the internal operations team on vehicle placement, pickup, delivery and POD to meet agreed TAT.
- Monitor shipments through the TMS / excel sheet and share timely status updates and exception reports with clients.
- Resolve service escalations, delays and claims promptly and professionally.
- Conduct periodic account reviews and business reviews (QBRs) to improve service levels and identify upsell opportunities.
- Track billing, invoice reconciliation and payment collections in line with agreed credit terms. Follow up for payments after invoicing.
- Prepare accurate MIS reports (volume, revenue, on-time performance, outstanding) for management.
- Identify new lanes, new clients and cross-selling opportunities within existing accounts.
- Ensure adherence to statutory documentation and compliance requirements (LR, e-way bill, etc.).
Preferred candidate profile
- Education: Graduate or masters in any discipline.
- Experience: 4 to 7 years in logistics / transportation, with hands-on exposure to FTL and PTL operations.
- Technical skills: Proficiency in MS Office (Excel, Word, PowerPoint, Outlook) and working knowledge of a Transport Management System (TMS).
- Soft skills: Strong communication, negotiation, follow-up and problem-solving abilities; a customer-first attitude.
- Other: Positive knowledge of freight rates, lanes and the transport market in the respective region; willingness to coordinate closely with the field and operations teams.
- Should be able to handle pressure and perform.
- Should be able to be available on phone 24x7 as it is a very tough industry.
- Should be able to talk to common level like drivers, vehicle owners, labours,etc and manage everyone.