Role & responsibilities

- Manage and develop relationships with key clients to ensure long-term partnerships and customer satisfaction.

- Act as the primary point of contact for clients regarding day-to-day operations, service delivery, and escalations.

- Coordinate with warehouse, transportation, inventory, and operations teams to ensure smooth execution of client requirements.

- Monitor SLAs, KPIs, turnaround time (TAT), inventory accuracy, order fulfilment, and overall service performance.

- Conduct regular client meetings, Monthly Business Reviews (MBRs), and Quarterly Business Reviews (QBRs).

- Prepare and present MIS reports, operational dashboards, performance reports, and business review presentations.

- Handle customer complaints, resolve operational issues, and implement corrective and preventive actions.

- Identify opportunities for account growth, service enhancement,



cross-selling, and upselling.

- Monitor account profitability, operational costs, billing accuracy, and commercial commitments.

- Coordinate with finance teams for invoicing, billing disputes, outstanding payments, and account reconciliation.

- Ensure compliance with contractual obligations, client SOPs, quality standards, and company policies.

- Work closely with internal stakeholders to improve productivity, optimize costs, and enhance customer experience.

- Support contract renewals, rate negotiations, and implementation of current client requirements.

- Maintain accurate account documentation and ensure timely communication with all stakeholders.

📌 Key Accounts Manager- 3PL (Mumbai)
🏢 Vtransport
📍 Mumbai