About Us

We are a premier German Fast-Moving Consumer Goods (FMCG) company renowned for our uncompromising quality and luxury offerings. Our prestigious clientele includes elite hospitality partners such as the Taj Group of Hotels. We pride ourselves on delivering exceptional value, white-glove service, and seamless operational reliability from our European roots to our high-end domestic partners.

Role Overview

We are looking for an experienced, detail-oriented, and client-focused Key Account Manager to act as the primary bridge between our high-profile luxury accounts (such as Taj) and our internal operations.

In this role, you will not only manage relationship growth and inbound orders but also take charge of the supply chain loop. You will work closely with our warehouse and logistics teams to track pending deliveries, resolve fulfillment bottlenecks, provide proactive updates to clients, and ensure our luxury service standards are upheld every step of the way.

Key Responsibilities1. Key Account & Order Management

- Serve as the dedicated, single point of contact for elite B2B clients (luxury hotels, premium retail, and high-end hospitality partners like Taj).
- Manage end-to-end order processing—from initial purchase order intake to final invoicing and repeat replenishment cycles.
- Understand client demand patterns to forecast inventory needs accurately and prevent stockouts for fast-moving luxury lines.

2. Logistics & Warehouse Coordination
- Partner daily with warehouse supervisors and logistics coordinators to track active, pending, and scheduled shipments.
- Actively monitor delivery timelines, proactively identify logistics delays or supply chain bottlenecks, and troubleshoot issues before they impact the client.
- Maintain clear tracking records of pending orders, communicate root causes for any transit delays internally and externally, and implement corrective action plans.

3. Client Communication & Relationship Building
- Provide transparent, timely, and skilled updates to premium clients regarding order statuses,



shipping updates, and expected delivery windows.
- Conduct regular performance and service-level reviews with key stakeholders to ensure complete satisfaction.
- Handle escalations with high emotional intelligence, tact, and swift problem-solving abilities.

Requirements & Qualifications
- Experience: Minimum 3 to 6 years of proven experience in B2B Key Account Management, Sales Operations, or Supply Chain Customer Service—preferably within the FMCG, luxury goods, or hospitality supply sector.
- Education: Bachelor’s degree in Business Administration, Supply Chain Management, Commerce, or a related field.
- Operational Acumen: Strong understanding of warehouse workflows, dispatch operations, inventory tracking, and logistics coordination.
- Communication Excellence: Exceptional verbal and written English communication skills, with a polished and professional demeanor suited for dealing with luxury hospitality brands.
- Tech-Savviness: Proficiency in ERP systems, inventory/order management software, and MS Office Suite (particularly Excel).
- Problem-Solving Mindset: Ability to stay calm under pressure, coordinate cross-functionally between sales and logistics, and resolve delivery discrepancies proactively.

Pay: ₹14,000.00 - ₹18,000.00 per month

Application Question(s)

- How many years of experience do you have managing B2B key accounts, preferably within the FMCG, luxury goods, or hospitality supply sector?
- Describe your experience managing relationships with premium or elite hospitality clients (e.g., luxury hotels, 5-star properties like Taj). How do you ensure white-glove service standards are met?
- This role requires daily coordination with internal warehouses and logistics teams to track pending orders and resolve delivery delays. Can you share an example of how you successfully resolved a critical supply chain bottleneck or delivery delay with a client?
- What is your current notice period or how soon can you join?
- Are you ok with 16 to 18k salary per month for full time remote job, if yes then only apply pls

Work Location: Remote

📌 Key Account Manager – PremiumB Sales & Logistics Coordination (India)
🏢 Shri bkr exports
📍 India