Responsible for handling customer queries, tracking deliveries, coordinating with drivers and internal teams, resolving issues, and providing timely shipment updates to ensure customer satisfaction.
Key Roles & Responsibilities
- Handle customer queries and provide timely updates.
- Coordinate with customers, drivers, and internal teams.
- Track deliveries and resolve customer issues.
- Manage escalations and ensure timely resolution.
- Maintain accurate reports and customer communication.
Qualifications and Skills
- Graduate in any discipline.
- Candidates with 1–2 years of experience can apply.
- Basic knowledge of MS Excel and email.
- Good communication and coordination skills.
- Ability to work in a quick-paced environment.
- Willingness to work in rotational shifts, if required.
Pay: ₹18,000.00 - ₹30,000.00 per month
Benefits
- Health insurance
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Ambattur, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- what is your last package
- What is your expected package
- Are you an immediate joiner