L3 Support Engineer:

What You Will Be Doing

- Provide L2/L3 support for business-critical front-office applications.

- Troubleshoot, debug, and resolve complex production incidents and application defects.

- Perform root cause analysis and drive permanent resolutions in partnership with development teams.

- Manage incidents, assess business impact, and coordinate timely resolution of issues.

- Work closely with support teams on escalations and provide technical guidance where required.

- Collaborate with development teams to investigate bugs, implement fixes, and improve application stability.

- Communicate effectively with users, stakeholders, and management during incidents and problem investigations.

- Raise and manage incident, problem, and escalation tickets through established support processes.

- Identify opportunities for automation, operational improvements, and platform optimization.

- Support application performance, reliability, and continuous service improvement initiatives.

What Are We Looking For

- 4 to 10 years of experience in Application Support, Production Support, and/or Software Development.

- Experience working in L2 and L3 Application Support environments.

- Banking or Investment Banking experience preferred.

- Experience working with business-critical applications in a fast-paced environment.

Technical Skills

- Robust coding, debugging, and analytical skills.





- Hands-on experience with Java

- Familiarity with ITIL, ITSM, incident management, and problem management frameworks.

- Strong understanding of application architecture and troubleshooting methodologies.

- SQL and database query/debugging skills.

- Ability to perform code-level analysis and identify root causes of production issues.

- Knowledge of incident, problem, and escalation management processes.

- Public and Private Cloud platforms (preferably AWS, with exposure to cloud-hosted application and DevOps environments)

- Working knowledge of modern AI-assisted software development tools (e.g., GitHub Copilot, Claude, ChatGPT, or similar tools).

Behavioral Competencies

- Excellent verbal and written communication skills.

- Strong stakeholder management and client-facing communication abilities.

- Ability to analyze, prioritize, and resolve issues under pressure.

- Strong problem-solving mindset with a proactive and ownership-driven approach.

- Ability to work independently while collaborating effectively with global teams.

- Capable of managing multiple priorities in a demanding support workplace.

- Flexible on extended hours and occasional weekend support.

Nice to Have

- Unix/Linux administration and troubleshooting experience.

- Experience supporting front-office trading, risk, or banking applications.

📌 Java Developer CumSupport (Bengaluru)
🏢 Apexon
📍 Bengaluru