IT Technical Support Engineer

Req number:

R8132

Employment type:

Full time

Worksite flexibility:

Onsite

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated IT Technical Support Engineer ready to take us to the next level! If you have strong experience in desktop support, endpoint troubleshooting, Microsoft technologies, mobile device support, and customer-focused IT service delivery, and are looking for your next career move, apply now.

We are looking for an IT Technical Support Engineer to provide technical assistance and ensure a seamless workplace technology experience for business users. This position will be Full-time, Onsite - Gurugram.

What You'll Do

- Provide technical support to employees by diagnosing and troubleshooting desktop, laptop, mobile device, application, network, and workplace technology issues
- Directly support end users with day-to-day IT requirements, ensuring a high level of customer satisfaction
- Configure, deploy, and support laptops, desktops, mobile devices, user accounts, and workplace technology services
- Perform laptop/desktop setup, configuration, imaging, software installation, and troubleshooting
- Manage IT assets throughout their lifecycle, including allocation, tracking, movement, inventory management, and device returns
- Coordinate new employee onboarding activities, including account creation, device provisioning, software setup, and access management
- Support employee offboarding processes, including account deactivation and collection of IT assets
- Install, configure, and maintain hardware, software, operating systems, and peripherals
- Track, prioritize, and manage incidents and service requests through resolution within agreed service levels
- Maintain accurate records of incidents,



troubleshooting activities, resolutions, asset inventories, and user interactions
- Escalate unresolved technical issues to appropriate support teams when required
- Utilize knowledge bases, technical documentation, and external resources to identify and implement effective solutions
- Support Windows and MacOS environments, Microsoft 365 applications, collaboration tools, and endpoint devices
- Assist users with hardware, software, connectivity, access, and collaboration-related issues across multiple business functions
- Provide remote and onsite support for workplace technologies, meeting rooms, audio-visual equipment, conferences, town halls, and executive presentations
- Coordinate with external vendors for hardware, software, warranty, and IT-related support requirements
- Create and maintain technical documentation, operational procedures, support guides, and knowledge articles
- Analyze recurring issues and recommend process improvements to enhance IT service delivery
- Support virtual desktop environments (VDI/VDM), remote support tools, and enterprise collaboration platforms
- Collaborate with internal technology, operations, and business teams to deliver a reliable and seamless IT support experience

What You'll Need

Required

- Bachelor's degree in Computer Science, Information Technology, Electronics, or a related field
- Minimum 4+ years of experience in IT Support, Desktop Support, Helpdesk Support, Service Desk, or End User Computing (EUC).
- Solid troubleshooting skills across desktops, laptops, mobile devices, and workplace technologies
- Hands-on experience supporting Windows 10/11 and MacOS environments
- Experience with Microsoft 365, Outlook, Teams, Active Directory, and user account administration
- Knowledge of desktop hardware, peripherals, mobile devices (iOS/Android), and endpoint technologies




- Experience with IT Service Management (ITSM) tools such as ServiceNow, Remedy, Jira Service Management, or similar platforms.
- Experience with device provisioning, software installation, and IT asset management
- Familiarity with remote support tools and virtual desktop environments
- Strong understanding of hardware, software, and network troubleshooting
- Experience managing IT inventories, asset tracking, and lifecycle management
- Strong analytical, problem-solving, and customer service skills.
- Excellent verbal and written communication skills.
- Ability to manage multiple priorities in a rapid-paced IT support environment
- Strong stakeholder management and end-user engagement skills
- Experience coordinating with vendors and third-party service providers

Preferred:
- Experience supporting Virtual Desktop Infrastructure (VDI/VDM) environments
- Knowledge of Microsoft Intune, SCCM, or endpoint management solutions
- Microsoft certifications such as Microsoft 365 Fundamentals, Modern Desktop Administrator Associate, or equivalent
- Apple/MacOS certifications or related technical certifications.
- Experience supporting enterprise collaboration, conferencing, and audio-visual technologies
- Knowledge of ITIL processes and IT Service Management best practices
- Experience in large enterprise or corporate IT environments.
- Commitment to providing exceptional end-user support and workplace technology experiences
- Willingness to learn new technologies and participate in continuous professional development

Physical Demands

- Ability to safely and successfully perform the essential job functions
- Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
- Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.

📌 IT Technical Support Engineer (Delhi)
🏢 CAI
📍 Delhi