Talent500 is hiring for one of its clients.

Who are we:

Core Insurance Platforms (CIP) is Zurich’s global capability responsible for building, running, and evolving core insurance technology. We set a unified, scalable operating model—covering governance, standards, architecture, service delivery, and reuse—so our business units can deliver at speed and scale.

CIP is the strategic steward of Zurich’s Guidewire ecosystem, aligning platform roadmaps to business strategy while driving stability, modernization, reduced supplier dependency, and long term cost efficiency.

India delivery center is one of our global delivery and capability hub. We bring together experts in AI, engineering, analysis, quality, and architecture to deliver product & process solutions, application run services, change and transformation initiatives, and centralized platform services across both on prem and Guidewire Cloud environments. Our teams operate from multiple global delivery centers, supporting Zurich’s business units worldwide.

Key Responsibilities:

New Employee Onboarding:

- Coordinate end-to-end technology onboarding activities for new employees and contingent workers.
- Review onboarding requests to ensure required information has been provided and identify missing or incomplete requirements.
- Coordinate activities with hiring managers and supporting IT teams to promote Day 1 technology readiness.
- Track onboarding requests from initiation through completion and follow up on outstanding dependencies.
- Maintain accurate onboarding records and provide status visibility to stakeholders.
- Identify potential onboarding delays and coordinate resolution before the employee's scheduled start date.
- Support standardized onboarding profiles based on employee role and technology requirements.

System Access Provisioning:

- Coordinate the provisioning of required system and application access.
- Manage or validate appropriate Active Directory security groups, shared resources, and access requirements.
- Work with identity management and application support teams when provisioning requires specialized fulfillment.
- Verify that required access has been completed and identify outstanding access dependencies.
- Troubleshoot and escalate provisioning issues that could affect employee readiness.

Hardware and Software Provisioning:

- Coordinate the ordering and preparation of laptops, monitors, docking stations, peripherals, and other approved equipment.




- Use COUPA and applicable procurement processes to facilitate hardware purchasing and monitor fulfillment.
- Coordinate required software installation based on employee role and business requirements.
- Track equipment orders and resolve or escalate fulfillment issues.
- Coordinate delivery or availability of equipment based on an employee's work location.

ServiceNow Request Management:

- Use ServiceNow as a primary platform for managing onboarding requests and associated IT work.
- Monitor assigned onboarding requests and related fulfillment activities.
- Maintain accurate ticket status, notes, assignments, and completion information.
- Coordinate dependencies across technical teams and escalate issues when necessary.
- Ensure requests are appropriately completed and documented.

Scheduling and Coordination:

- Schedule and coordinate onboarding-related activities with recent employees, hiring managers, technicians, and supporting teams.
- Coordinate technology setup or installation appointments when required.
- Communicate upcoming onboarding schedules and outstanding requirements.
- Adjust schedules when equipment, access, employee availability, or other dependencies change.
- Provide clear status communication throughout the onboarding process.

Reporting, Data Management and Automation:

- Maintain onboarding data using Excel, SharePoint, and ServiceNow .
- Use Excel to analyze onboarding data, identify exceptions, reconcile information, and support operational reporting.
- Maintain accurate SharePoint lists and other onboarding data repositories where applicable.
- Use Power Automate to support workflow automation, notifications, reminders, data updates, and process improvements.
- Identify repetitive manual activities that may be candidates for automation.
- Support reporting that measures onboarding completion and operational effectiveness.

Qualifications:

Must have Skills:

Candidates should have working knowledge or experience with:

- ServiceNow : Request, incident, task, workflow, and onboarding ticket management
- Active Directory :



User accounts, security groups, and access administration
- Microsoft Intune : Endpoint management, device configuration, and application deployment
- Microsoft Excel : Data tracking, filtering, reconciliation, formulas, and reporting
- Microsoft SharePoint : Lists, documentation, collaboration, and operational data management
- Microsoft Power Automate : Workflow automation, notifications, approvals, and data integration
- COUPA : Hardware purchasing, procurement, and order management
- Microsoft 365 applications and Windows endpoint environments.

Core Competencies: Organization and Attention to Detail:

- Ability to manage multiple employees, start dates, orders, access requests, and technical dependencies simultaneously while maintaining accurate records.

Customer Focus:

- Strong commitment to providing new employees and hiring managers with a professional, responsive, and positive onboarding experience.

Communication:

- Ability to communicate clearly with new employees, hiring managers, technical teams, procurement teams, and other stakeholders.

Ownership and Follow-Through:

- Ability to take ownership of onboarding requests and proactively follow outstanding activities through resolution rather than simply handing work between teams.

Problem Solving:

- Ability to identify onboarding roadblocks, investigate their cause, engage the appropriate technical teams, and coordinate resolution.

Process Improvement:

- Ability to identify inefficient or repetitive processes and recommend opportunities for standardization or automation.

Collaboration:

- Ability to work effectively across End User Computing, Access Management, Procurement, application support, hiring managers, and other teams involved in onboarding.

Preferred Qualifications:

- Experience supporting IT new-hire onboarding or employee lifecycle processes.
- Experience in an enterprise IT support or End User Computing environment.
- Experience coordinating hardware, software, and system-access provisioning.
- Experience with ServiceNow request or workflow management.
- Experience with Microsoft 365 technologies and endpoint management.
- Experience with purchasing or procurement processes.
- Experience developing or supporting workflow automation using Power Automate.
- Strong Excel data-management and reporting skills.
- Demonstrated ability to manage multiple priorities and deadlines.

📌 IT Operations Analyst-30162] (Hyderabad)
🏢 Talent500
📍 Hyderabad