Opening with a leading Pharmaceutical Company for their office at Savli location

Role: IT Manager

Roles & Responsibilities:

1. IT Project & Programme Management • Plan, execute and govern IT projects and technology initiatives end-to-end scoping, business case, timelines, resourcing, risk and issue management. • Ensure on-time, within-budget delivery and track defined business objectives and benefits post go-live. • Run project governance forums, status reviews and stage-gate approvals with business and IT leadership.
2. Application & Service Support Operations • Govern application and infrastructure service support against defined SLAs; monitor performance and drive corrective actions on breaches. • Own incident, problem and service-request resolution, including escalation management and root-cause analysis for recurring issues.
- Plan support resources; enable users through training, knowledge articles and onboarding support.
- Drive continuous service improvement using ticket analytics, user feedback and service-level trends

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3. IT Compliance, Validation & Access Management • Ensure IT processes and systems comply with organizational SOPs and regulatory requirements, including GxP, 21 CFR Part 11, EU Annex 11 and data-integrity (ALCOA+) expectations.

• Coordinate computer system validation (CSV) activities validation plans, URS, IQ/OQ/PQ, traceability and periodic reviews in line with GAMP.

1. Stakeholder, Vendor & Budget Management • Act as the IT representative for cross-functional teams, translating business needs into technology requirements and solutions.

• Manage IT asset procurement in coordination with Procurement and Finance requirement definition, evaluation, PO follow-up and asset lifecycle tracking.

• Track IT budgets (capex and opex) against plan and flag variances; support annual budget preparation.

• Coordinate with vendors and service partners on delivery, SLA performance,



contract adherence and escalations; publish governance reports.

2. IT Controls, Audits & Documentation • Maintain IT general controls (ITGC) and ensure evidence is audit-ready for internal, regulatory and partner audits.

• Own change-management records change requests, impact assessments, approvals, implementation and closure – per the change-control SOP.

- Maintain operational documentation (SOPs, work instructions, system inventories, configuration records) to support business continuity and compliance.
- Track audit observations and CAPAs to timely closure.

- IT Governance, PMO & Performance Reporting • Establish and run PMO practices – project portfolio tracking, standard templates, prioritization and resource allocation across initiatives. • Define and report IT KPIs and dashboards (project health, SLA adherence, compliance status, budget utilization) to IT and business leadership.

- Contribute to IT policies, governance frameworks and the technology roadmap to support organizational growth and operational excellence.
- Guide and develop team members and vendor resources, setting transparent goals and reviewing performance.

EDUCATION &

EXPERIENCE Educational Qualifications • B.E. / B.Tech in Computer Science, Information Technology or Electronics, or MCA (mandatory).

• Postgraduate qualification (MBA / PGDM – IT or Operations) desirable.

- Certifications preferred: PMP / PRINCE2, ITIL v4 Foundation; exposure to CSV / GAMP 5 training an advantage.

Relevant Experience • 8–12 years of experience in IT, of which at least 3–4 years in IT project management.

• Experience in pharmaceutical, life sciences or other regulated (GxP) environments strongly preferred.

• Hands-on exposure to computer system validation, ITGC / regulatory audits and change control.

• Proven track record managing vendors, SLAs, IT budgets and asset procurement

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if interested, Kindly share your updated resume at [email protected]

📌 IT Manager - CSV / GxP Compliance: Savli
🏢 TopGear Consultants
📍 Savli