Roles and Responsibilities – International Voice & Chat Support

- Handle international customer queries through inbound/outbound calls and live chat, depending on process requirements.
- Provide accurate information, resolve customer concerns, and ensure a positive customer experience.
- Communicate professionally in English with international customers through verbal and written channels.
- Manage multiple customer interactions efficiently while maintaining service quality and accuracy.
- Understand customer issues, troubleshoot basic concerns where applicable, and provide appropriate resolutions.
- Maintain accurate records of customer interactions, update customer information, and document resolutions in the system.
- Follow standard operating procedures, quality guidelines,



and customer service performance targets.
- Escalate complex or unresolved issues to the relevant department when necessary.
- Adapt to voice or non-voice responsibilities based on business requirements.
- Be versatile to work in rotational shifts, including night shifts, as required by the international process.

Interested candidates can connect at the below given details :- Email ID - [email protected]

Contact No. - 93299 22460

Pay: ₹350,000.00 - ₹400,000.00 per year

Benefits

- Flexible schedule
- Health insurance
- Paid time off
- Provident Fund

Work Location: In person

📌 International Voice / Chat Support Executive (Airoli)
🏢 Recruiting/Staffing
📍 Airoli