: International Telesales Manager

Company: ImpactGuru

Location: Andheri East, Marol Naka, Mumbai

Experience: 5 to 10 Years

Shift - Rotational, Night Shift

Working Days: 6 Days a Week

Employment Type: Full-time

About ImpactGuru

ImpactGuru is a healthcare crowdfunding platform that enables individuals and families to raise funds for medical treatment and healthcare-related needs.

Role Overview

We are seeking an experienced, results-driven International Telesales Manager to lead fundraising and donor acquisition across multiple international markets. The role combines individual sales, team leadership, revenue growth, and financial performance management, with a focus on achieving business targets, improving conversions, and optimising acquisition costs.

Key Responsibilities

Revenue Growth & Financial Performance

- Drive individual and team revenue targets across international markets through effective telesales and donor acquisition strategies.
- Develop revenue forecasts, monitor target achievement, and implement action plans to address performance gaps.
- Track key financial metrics, including acquisition costs, revenue per agent, campaign efficiency, and operational expenses.
- Contribute to P&L; performance by improving revenue generation, controlling costs, and optimising resource utilisation.

Team Leadership & Sales Operations

- Manage, coach, and motivate telesales executives while maintaining individual sales performance.
- Set targets, monitor productivity,



and conduct regular performance reviews to drive accountability.
- Monitor call quality, lead conversion, follow-ups, and sales funnel performance to identify and address bottlenecks.
- Improve calling scripts, pitching techniques, objection handling, and closing strategies to increase conversion rates.

International Market Development

- Drive donor acquisition and fundraising performance across multiple international markets.
- Analyse market-wise performance and identify opportunities to improve outreach effectiveness and revenue generation.
- Ensure professional donor engagement and adherence to approved calling processes and applicable data privacy requirements.

Reporting & Analysis

- Prepare regular reports on revenue, conversions, team productivity, acquisition costs, and target achievement.
- Analyse performance trends and provide actionable insights to support business decisions and operational improvements.

Requirements
- 5 to 10 years of experience in telesales, with mandatory international telesales experience.
- Proven track record of achieving sales and revenue targets.
- Experience managing telesales teams alongside individual sales responsibilities.
- Understanding of revenue forecasting, P&L; metrics, cost optimisation, and acquisition economics.
- Robust leadership, analytical, communication, negotiation, and objection-handling skills.
- Proficiency in CRM systems and sales performance reporting.

Interested candidates can share their updated resumes for consideration.

📌 International Sales Manager (Mumbai)
🏢 Impact Guru
📍 Mumbai