We are hiring customer-focused, and communication-skilled professionals for multiple International Voice and Chat Process opportunities. The available profiles include Customer Service, Technical Support, Travel Support, Banking Process, Upselling, and International Customer Support.

Roles & Responsibilities

- Handle inbound customer interactions for international clients through voice, chat, and email.
- Deliver excellent customer service by resolving customer queries, concerns, and service-related issues.
- Manage customer requests across multiple communication channels, including calls, chats, and emails.
- Provide accurate information, effective solutions, and a seamless customer experience.
- Understand customer requirements and recommend relevant products, services, or solutions where applicable.
- Coordinate with internal teams to resolve complex issues and escalate concerns when necessary.
- Maintain accurate customer records and interaction details using CRM systems and MS Office applications.
- Achieve key performance metrics, including Average Handle Time (AHT), Service Level Agreements (SLA), Quality Scores, Customer Satisfaction (CSAT), and productivity targets.
- Demonstrate strong multitasking skills while maintaining accuracy, professionalism, and attention to detail.
- Work effectively in a fast-paced, target-driven, and customer-focused environment.
- Follow company policies, quality standards,



compliance requirements, and process guidelines.

Candidate Profile

- Both undergraduate and graduate candidates are eligible to apply.
- Freshers and experienced candidates are welcome.
- Excellent English communication skills, both verbal and written, are required.
- Strong customer handling, problem-solving, and interpersonal skills.
- Basic computer knowledge and proficiency in MS Office applications, especially MS Excel.
- Ability to multitask and work efficiently in a energetic environment.
- Flexibility to work in rotational shifts, including night shifts.
- Immediate joiners are preferred.
- Candidates interested in International BPO and Customer Support roles are encouraged to apply.

Perks & Benefits

- Salary Package: 2.75 LPA 5.8 LPA
- In-Hand Salary: 18,000 to 36,000 per month
- Monthly Variable Pay: 2,500 to 3,500
- Attractive performance-based incentives
- 5 days working
- Rotational shifts in a 24x7 work environment
- Night shift opportunities
- Both-side cab facility (pickup and drop)or Travel Allowance
- Professional growth and career advancement opportunities
- Job location - Gurgaon/ Noida as per profiles

To get your interview scheduled contact below Call/ WhatsApp :

Shilpa Saloni (phone hidden)

Kamalpreet Kaur (phone hidden)

Minakshi Bisht (phone hidden)

Twinkle (phone hidden)

📌 International Process- Voice & Chat Customer Support - Gurgaon (Gurugram)
🏢 WSNE Consulting
📍 Gurugram