Key Responsibilities

1. Calling &

- Customer Communication

- Make daily outbound calls to existing and potential customers.

- Handle incoming customer calls and product inquiries.

- Explain company products, including TIG Wire, MIG Wire, Welding Consumables, Welding Machines, and Accessories.

- Contact new customers to generate business opportunities.

- Follow up with customers regarding inquiries, quotations, and pending orders.

2. Lead Generation &

- Sales

- Identify potential customers through calling, online platforms, and company databases.

- Generate new sales inquiries and develop customer relationships.

- Understand customer requirements and recommend suitable products.

- Convert inquiries into orders and achieve assigned sales targets.

- Reactivate inactive customers and maintain regular contact with existing customers.

3. Quotation &

- Order Processing

- Prepare and share quotations with customers.

- Follow up on submitted quotations and negotiate prices as per company policy.

- Coordinate with customers for Purchase Orders (POs) and Sales Orders.

- Coordinate with the accounts, stores, and operations teams for order processing and dispatch updates.

- Maintain records of inquiries, quotations, orders, and customer follow-ups.

4.

Customer Relationship

Management

- Maintain professional relationships with customers over calls, WhatsApp, and email.

- Respond to customer questions regarding product specifications, prices, availability, and delivery timelines.





- Handle customer complaints and coordinate with the concerned department for resolution.

- Ensure timely follow-up and customer satisfaction.

5. Reporting &

- Documentation

- Maintain daily calling and sales activity reports.

- Update customer information and follow-up status in Excel/CRM or the company system.

- Track inquiries, quotations, Purchase Orders, and order conversions.

- Submit daily work reports to the reporting manager.

- Achieve daily calling targets and monthly sales targets assigned by management.

Required Skills &

- Qualifications

- Minimum 12th Pass
- Graduate candidates preferred.

- Experience in telecalling, inside sales, customer service, or B2B sales will be preferred.

- Good communication skills in Hindi and Gujarati; basic English communication preferred.

- Basic computer knowledge, MS Excel, email, and WhatsApp.

- Confidence in making sales calls and convincing customers.

- Good follow-up, negotiation, and customer-handling skills.

- Target-oriented, disciplined, and willing to learn about industrial products.

Performance Indicators (KPIs)

- Number of calls made per day.

- Number of new customer inquiries generated.

- Number of quotations shared and followed up.

- Number of orders converted.

- Monthly sales achievement.

- Customer follow-up quality and customer retention.

Pay: ₹18,000.00 - ₹30,000.00 per month

Perks

- Provident Fund

Work Location: In person

📌 Inside Sales Executive (Rakhial)
🏢 ShivShakti metal
📍 Rakhial