ABOUT ENABLEX

EnableX is a global CPaaS and Conversational AI platform delivering Video, Voice, SMS, WhatsApp, and RCS APIs/SDKs across 50+ countries. Our clients span BFSI, healthcare, insurance, logistics, government, and EdTech across India, Southeast Asia, and the Middle East. We are building "Communication that Thinks" AI-powered communication that helps enterprises automate customer engagement, reduce costs, and deliver better experiences at scale.

ROLE OVERVIEW

We are looking for a sharp, energetic Inside Sales Executive to drive revenue from both inbound marketing leads and self-generated outbound prospects across the SME and mid-market segment.

You will work directly under the Sales Manager – SME & Mid-Market and be responsible for managing the full sales cycle for your assigned accounts — from first contact through qualification, demo, proposal, and closure. You will be the first point of contact for a significant volume of inbound leads coming through marketing campaigns, while simultaneously building your own outbound pipeline through proactive outreach.

This role requires someone who is comfortable on the phone and on video calls, moves fast, qualifies hard, and knows how to sell Conversational AI and CPaaS solutions to SME and mid-market buyers. Prior experience in CPaaS or Conversational AI is mandatory — we need someone who can have a credible product conversation from day one.

WHAT YOU WILL OWN

Inbound Lead Management

- Respond to and qualify all inbound leads assigned from marketing campaigns, website, events, and other demand generation channels — target response time under 30 minutes
- Run structured discovery calls to understand prospect pain points, use cases, and buying intent — qualify or disqualify quickly and clearly
- Move qualified leads through the sales cycle: demo scheduling, solution positioning, proposal creation, and closure
- Maintain accurate lead status, activity logs, and next steps in CRM for every inbound contact — no lead left untracked
- Provide feedback to the Sales Manager and marketing team on lead quality, common objections, and conversion trends

Outbound Prospecting

- Self-generate a consistent outbound pipeline through cold outreach — email sequences, LinkedIn, and phone — targeting SME and mid-market accounts in priority verticals
- Research target accounts and contacts before outreach — personalised messaging that references the prospect's business and use case,



not generic templates
- Build and maintain a prospecting list of target accounts within assigned verticals — BFSI, healthcare, logistics, retail, and EdTech
- Follow up consistently and persistently on outbound touches — most deals start with the 5th or 6th contact, not the first
- Outbound pipeline must contribute a minimum of 40% of total pipeline at all times

Sales Execution

- Own the full sales cycle end to end for SME and mid-market deals — discovery, demo, proposal, negotiation, and closure
- Deliver compelling product demos of EnableX's Conversational AI and CPaaS suite — voice agents, chatbots, Video, SMS, WhatsApp, and RCS APIs — tailored to the prospect's specific use case
- Handle common objections confidently — on pricing, integration complexity, security, and competition
- Coordinate with pre-sales and solutions teams on technically complex requirements or custom use cases
- Meet and exceed monthly and quarterly revenue targets and activity metrics — calls, demos, proposals, and closures
- Maintain a 4x pipeline coverage at all times — active funnel management is a daily discipline

Customer & Account Management

- Ensure smooth handover of closed accounts to the customer success team with full context on commitments made and use cases sold
- Stay engaged with early-stage customers post-closure to support onboarding and identify early expansion opportunities
- Build relationships within closed accounts to generate referrals and introductions to other buyers in the network

WHAT WE ARE LOOKING FOR

Experience

- 4–5 years in B2B inside sales or SME sales — with a consistent track record of meeting or exceeding quota
- Prior experience selling CPaaS or Conversational AI solutions is mandatory — voice APIs, messaging APIs, chatbots, voice agents, or similar
- Demonstrated ability to manage both inbound lead conversion and self-generated outbound pipeline simultaneously
- Experience running full sales cycles independently — from first call to signed contract — for deals in the 1L–20L ACV range
- Exposure to BFSI,



healthcare, logistics, retail, or EdTech verticals is a robust plus

Skills & Competencies

- Strong phone and video presence — clear, confident, and credible in the first 60 seconds of a cold call or inbound response
- Fast qualifier — knows how to quickly identify whether a lead is worth pursuing and can exit unqualified conversations without wasting time
- Persistent without being pushy — comfortable with high-frequency follow-up and running long threads without losing prospect goodwill
- Clear written communicator — emails and proposals are crisp, personalised, and free of filler
- CRM discipline — every call, email, demo, and next step is logged accurately and on time; Salesforce, HubSpot, or Zoho CRM experience preferred
- Self-motivated and target-driven — does not wait to be chased for activity; owns the number personally

Domain Knowledge — Mandatory

- Working knowledge of CPaaS products — Voice APIs, SMS, WhatsApp Business API, RCS, Video APIs — and how SME and mid-market companies use them to improve customer communication
- Understanding of Conversational AI — voice bots, chatbots, IVR replacement, and AI-driven customer journeys — and ability to position ROI clearly: cost per interaction reduction, agent deflection, CSAT improvement
- Ability to map EnableX solutions to specific vertical pain points — collections automation in BFSI, appointment reminders in healthcare, delivery notifications in logistics, student engagement in EdTech
- Familiarity with the competitive landscape — Twilio, Infobip, Gupshup, Kaleyra, Yellow.ai, Verloop — and how to differentiate EnableX in a competitive evaluation

WHY THIS ROLE Both Inbound & Outbound A mix of warm inbound leads from marketing plus your own outbound hunting — variety and volume

Fast Cycles

SME and mid-market deals close in weeks, not months — you see your efforts convert quickly

Hot Category

Conversational AI is one of the fastest-growing spend categories in enterprise tech — you are selling what the market is already looking for

Clear Growth Path

Strong performers grow into senior sales or account management roles within the team

Strong Manager

Work under an experienced Sales Manager who will actively coach you on deals and help you close

Compensation

Competitive fixed + uncapped monthly incentives

LOCATION

Noida, Uttar Pradesh — in-office

📌 Inside Sales Executive - SME and Mid Market (New Delhi)
🏢 EnableX
📍 New Delhi