Role: HRMS Implementation Executive (Customer Support & Implementation)
Location: Gurugram
Experience: 3+ years (freshers with relevant skills may also apply)
About the Role
We are looking for an HRMS Implementation Executive with hands-on experience in HRMS product support and IT support services. You will resolve client queries, manage technical issues, and support new clients during onboarding to ensure our HRMS platform runs smoothly.
Key Responsibilities
Customer Support
- Handle client queries received through phone, email, chat, and the ticketing system.
- Resolve issues related to product usage, configuration, and basic troubleshooting.
- Coordinate with internal technical, product, and sales teams to resolve escalated issues.
- Maintain accurate records of client interactions, issues, and resolutions.
Implementation
- Assist in end-to-end implementation of the HRMS product for new clients, from kickoff to go-live.
- Gather client requirements and support system configuration and customization.
- Conduct product demos, onboarding sessions,
and user training.
- Ensure a smooth handover and follow up post-implementation to drive adoption.
Required Skills and Qualifications
- 3+ years of experience in HRMS product support, implementation, or IT support (freshers with relevant skills are welcome).
- Working knowledge of HRMS modules such as Core HR, attendance, leave, and payroll.
- Strong troubleshooting and problem-solving skills.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Experience with ticketing or support tools.
- Comfort conducting demos and training sessions.
- Strong documentation and record-keeping habits.
Preferred Attributes
- Client-focused, patient, and solution-oriented.
- Ability to manage multiple client requests and deadlines effectively.
- Strong team player who collaborates well across functions.
- Quick learner comfortable with recent software and tools.