- Welcomed guests warmly and managed check-in and check-out procedures.
- Handled room reservations, booking amendments, cancellations, and guest enquiries.
- Managed online bookings through platforms such as Booking.com and other hotel reservation systems.
- Responded to guest requests, resolved complaints professionally, and ensured a positive guest experience.
- Maintained accurate booking records, guest information, invoices, and payment receipts.
- Coordinated room allocations, communicated housekeeping requirements, and monitored room availability.
- Answered telephone calls and emails, providing accurate information about room rates, facilities, and hotel services.
- Assisted with daily hotel operations and supported the smooth running of reception services.
- Maintained skilled communication with guests, colleagues, and management.
- Helped identify opportunities to improve customer satisfaction and operational efficiency.
Pay: ₹8,500.00 - ₹23,000.00 per month
Work Location: In person
📌 Hotel Receptionist (Indore)
🏢 Westferry Tech
📍 Indore
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