Job Type: Full-Time | On-Site

Department: Sales, Marketing & Guest Relations

Job Summary

We are looking for an energetic, customer-focused and result-oriented Hotel Marketing & Customer Service Manager to lead our hotel's marketing activities, enhance guest satisfaction and drive business growth.

The ideal candidate will be responsible for developing marketing strategies, generating new business opportunities, maintaining strong customer relationships and ensuring excellent customer service throughout the guest journey.

Key Responsibilities

1. Marketing & Business Development

- Develop and implement marketing strategies to increase hotel bookings, occupancy and revenue.
- Promote hotel rooms, restaurants, banquet halls, events and other hospitality services.
- Generate business through corporate clients, travel agencies, tour operators, wedding planners and local businesses.
- Manage digital marketing activities, including social media, online promotions and hotel listings.
- Identify new business opportunities and maintain relationships with existing clients.
- Conduct corporate visits, sales meetings, follow-ups and promotional activities.
- Monitor competitors, market trends and customer preferences.
- Achieve monthly marketing, sales and revenue targets.

2. Customer Service & Guest Relations

- Ensure excellent customer service from booking and check-in to check-out and post-stay follow-up.
- Handle guest enquiries, reservations, feedback and complaints professionally.
- Resolve customer issues promptly and coordinate with the Front Office, Housekeeping, Food & Beverage and other departments.
- Maintain strong relationships with regular guests, corporate customers and VIP clients.




- Monitor guest reviews, ratings and feedback on online platforms.
- Implement customer satisfaction initiatives to improve guest experience and encourage repeat bookings.
- Ensure that hotel service standards and customer service policies are consistently followed.

3. Team Management & Reporting

- Lead and coordinate the marketing and customer service team.
- Train staff in customer handling, communication, sales techniques and guest relationship management.
- Prepare regular reports on marketing activities, sales performance, customer feedback and revenue generation.
- Coordinate with hotel management to plan promotional campaigns, events and customer engagement activities.

Candidate Requirements
- Graduate in Marketing, Business Administration, Hotel Management, Hospitality or a related field.
- Minimum 3–5 years of relevant experience in hotel marketing, sales, customer service or hospitality management preferred.
- Strong communication, interpersonal and negotiation skills.
- Excellent customer handling and complaint resolution abilities.
- Knowledge of digital marketing, social media and online hotel booking platforms.
- Ability to develop corporate relationships and generate current business.
- Strong leadership, planning and team management skills.
- Proficiency in MS Office and sales reporting.
- Target-oriented, professional and presentable personality.

What We Offer
- Competitive salary, based on experience and qualifications.
- Opportunity to lead marketing and customer service operations.
- Professional growth in the hospitality industry.
- Supportive and performance-driven work environment.

Pay: ₹30,000.00 - ₹55,000.00 per month

Work Location: In person

📌 Hotel Marketing & Customer Service Manager (Kolar Rd)
🏢 Goldfield Developers
📍 Kolar Rd