About Joey’s HostelJoey’s Hostel is a vibrant backpacker hostel focused on creating memorable travel experiences, building a strong traveller community, and providing a fun, safe, and welcoming environment for guests from across the world.

Job PurposeThe Hostel Community Manager is responsible for creating an engaging social atmosphere, organizing activities and tours, improving guest satisfaction, and generating additional revenue through community experiences and local partnerships.

Key Roles & Responsibilities1. Guest Engagement & Community Building

- Welcome guests and encourage interaction among solo travellers, backpackers, and groups.
- Create a friendly, inclusive, and lively hostel atmosphere.
- Engage with guests, understand their interests, and promote hostel activities.
- Ensure guests feel welcomed, secure, and connected throughout their stay.

2. Events & Activities

- Plan and conduct daily social activities such as game nights, karaoke, movie nights, food walks, pub crawls, and cultural experiences.
- Organize city tours, temple visits, hikes, and other local experiences.
- Maintain an activity calendar and ensure timely execution of events.
- Encourage guest participation and collect feedback to improve activities.

3. Revenue Generation

- Generate revenue through paid tours, activities, event tickets, and local experiences.
- Promote activities at check-in and through hostel communication channels.
- Build partnerships with local guides, travel agencies, cafes, transport providers, and experience operators.
- Track bookings, collections, expenses, and profitability of activities.

4. Guest Experience & Reviews

- Regularly interact with guests to identify and resolve concerns.
- Encourage genuine guest reviews on Google, Booking.com, Hostelworld, and other platforms.
- Monitor guest feedback and coordinate with the operations team to address recurring issues.
- Ensure activities comply with safety standards and hostel policies.

5.



Marketing & Social Media

- Capture authentic photos and videos of hostel events and guest experiences, with consent.
- Coordinate with the marketing team to create engaging social media content.
- Promote upcoming events, tours, and community experiences.
- Support local collaborations and initiatives that increase hostel visibility.

6. Coordination & Reporting

- Coordinate with the Property Manager, Front Desk, Cafe, and other departments.
- Maintain daily records of activities, participation, revenue, expenses, and guest feedback.
- Submit regular reports on event performance and revenue generated.
- Ensure activities are conducted within approved budgets and operational guidelines.

Required Skills & Qualifications
- Excellent communication and interpersonal skills.
- Energetic, outgoing, approachable, and comfortable interacting with people from different cultures.
- Strong organizing, planning, and problem-solving abilities.
- Sales-oriented mindset with the ability to convert guest interest into paid experiences.
- Basic knowledge of social media and digital communication.
- Fluency in English and Hindi; additional languages are an advantage.
- Prior experience in hostels, travel, tourism, events, hospitality, or community management is preferred.
- Willingness to work flexible hours, including evenings, weekends, and holidays.

Key Performance Indicators (KPIs)
- Revenue generated from tours, activities, and events.
- Guest participation and activity conversion rates.
- Guest satisfaction and online review performance.
- Number of events and activities successfully conducted.
- Partnerships established with local businesses and experience providers.
- Compliance with activity budgets and safety procedures.

Ideal Candidate
- A people-oriented, energetic, and commercially minded individual who loves travel, enjoys meeting new people, and can turn a hostel stay into a memorable social experience while contributing to the property's revenue and reputation.

📌 Hostel Community Manager (Rishikesh)
🏢 Joey's Hostel
📍 Rishikesh