To ensure timely, safe, and accurate delivery of restaurant food orders to customers while maintaining excellent customer service and food hygiene standards.
1. Key Responsibilities
- Deliver food orders to customers on time and at the correct location.
- Verify order details, customer address, and payment method before dispatch.
- Handle food packages carefully to maintain quality and prevent spillage.
- Maintain professional and polite communication with customers.
- Collect cash or verify digital payments, as applicable.
- Coordinate with restaurant staff regarding order status, delays, and customer requests.
- Follow traffic rules and maintain safe riding practices.
- Maintain the delivery vehicle in good working condition.
- Report customer complaints, incorrect orders, and delivery issues to the restaurant manager.
- Maintain daily delivery records and submit cash collections as per company procedure.
- Follow restaurant policies, grooming standards, and hygiene requirements.
1. Qualifications and Requirements
- Minimum 10th or 12th pass preferred.
- Valid two-wheeler driving licence, if using a bike for delivery.
- Knowledge of local routes and locations.
- Basic communication skills in Tamil; English is an advantage.
- Smartphone and Google Maps knowledge preferred.
- Previous restaurant or delivery experience is an advantage.
1. Skills Required
- Customer service and communication
- Time management and punctuality
- Responsibility and honesty
- Safe driving and route planning
- Teamwork and problem-solving
1. Performance Indicators (KPIs)
- On-time delivery percentage
- Order accuracy and safe handling
- Customer satisfaction
- Cash collection accuracy
- Number of completed deliveries
- Compliance with hygiene and safety standards