? HIRING NOW | STUDENT CAREER COUNSELLOR / EDUCATION COUNSELLOR | REMOTE / WORK FROM HOME

ISCAP SERVICES PVT. LTD.

Career Guidance • Student Counselling • Education • Skill Development

Are you passionate about helping students choose the right career, explore educational opportunities, and make informed decisions about their future?

ISCAP Services Pvt. Ltd. is looking for enthusiastic, responsible, and communication-focused Student Career Counsellors / Education Counsellors to connect with students, understand their aspirations, guide them towards suitable learning opportunities, and support them throughout their enrolment journey.

This opportunity is suitable for graduates, freshers, and experienced candidates who are interested in career counselling, education, student engagement, admissions, and customer relationship management.

? JOB DETAILS

Company: ISCAP Services Pvt. Ltd.

Role: Student Career Counsellor / Education Counsellor

Department: Student Engagement & Career Development

Education: Any bachelor's degree; counselling, education, psychology, BBA, and communication backgrounds are preferred

Experience: Freshers and experienced candidates

Work Mode: Remote / Work From Home

Location: India – Remote

Employment Type: Internship / Employment, depending on the specific opening

Duration: As agreed for the selected role

? ROLE OBJECTIVE

Your responsibility will be to understand student enquiries, provide accurate information about ISCAP's courses and internship programs, guide prospective learners, answer questions, conduct follow-ups, and support the enrolment process.

You will help students understand their options in skill development, practical projects, internships, career preparation, and further education.

The goal is to guide students towards suitable opportunities—not to pressure them into buying a course.

? KEY RESPONSIBILITIES

1. Student Enquiries & Counselling

- Respond to student enquiries through telephone, WhatsApp, email, and approved online channels.
- Understand students' educational backgrounds, career interests, goals, and learning needs.
- Explain relevant ISCAP programs, internships, learning tracks, and career-development services.
- Help students understand program details, eligibility, duration, delivery mode, and applicable fees.
- Refer complex or specialised questions to the appropriate team.

2. Career Guidance

- Conduct structured discussions about student interests, skills, education, and career aspirations.
- Explain relevant career pathways and skill-development options.
- Help students identify areas where additional training or practical exposure may be useful.
- Share appropriate educational resources and career-preparation guidance.
- Avoid promising guaranteed jobs, salaries, admissions, or placements.

3. Admissions & Enrolment Support

- Guide prospective learners through the enquiry and application process.
- Explain registration steps and communicate verified program information.




- Follow up with interested students professionally.
- Maintain enquiry status and support interested students through their decision-making process.
- Coordinate with the admissions or operations team when necessary.

4. Student Follow-Ups & Relationship Management

- Maintain regular, appropriate communication with prospective and enrolled learners.
- Answer common questions and address concerns accurately.
- Record student interactions and follow-up dates.
- Respect communication preferences and requests to stop promotional contact.
- Help ensure a positive student experience.

5. Reporting & Coordination

- Maintain daily enquiry and follow-up records.
- Track calls, meaningful conversations, counselling sessions, applications, and enrolments.
- Prepare regular activity reports.
- Coordinate with marketing, sales, academic, and internship teams.
- Maintain confidentiality of student information.

✅ ELIGIBILITY CRITERIA
- Bachelor's degree in any discipline.
- Freshers are welcome to apply.
- Robust verbal and written communication skills.
- Interest in education, career guidance, and student development.
- Patient, empathetic, and professional approach.
- Basic computer, spreadsheet, email, and WhatsApp skills.
- Good listening and problem-solving abilities.
- Comfortable speaking with students and their parents where appropriate.
- Ability to maintain records and complete follow-ups consistently.
- Laptop/computer and stable internet connection for remote work.

Experience in education counselling, admissions, customer support, student engagement, or inside sales is an advantage. ? PERFORMANCE EXPECTATIONS

Performance may be evaluated based on:

- Enquiries handled and response time.
- Quality of counselling conversations.
- Accuracy of program information.
- Follow-up completion.
- Student satisfaction and feedback.
- Enquiry-to-application and application-to-enrolment progress.
- Reporting accuracy and professional conduct.

Targets will depend on the assigned role and enquiry volume. Counsellors must prioritise accurate guidance and suitable recommendations over misleading sales promises. ? WHAT YOU WILL LEARN

Understand → Counsel → Guide → Follow Up → Support Enrolment → Build Relationships

Gain practical experience in student counselling, education guidance, admissions coordination, communication, enquiry management, customer relationship management, and career-development services.

High-performing candidates may be considered for additional responsibilities or future paid opportunities, subject to performance and business requirements. Any stipend, salary, working hours,



and employment terms will be communicated before acceptance.

? MANDATORY SCREENING QUESTIONS

Answer all questions and send your CV and responses through WhatsApp.

Q1. What is your highest educational qualification and passing year?

Answer: ___

Q2. Do you have previous experience in counselling, education, admissions, customer service, or sales? YES / NO

Q3. If experienced, how many months or years have you worked in a relevant role?

Answer: ___

Q4. How many hours per day can you consistently dedicate to this role?

Answer: ___ hours

Q5. How many days per week can you reliably work?

Answer: ___ days

Q6. Are you comfortable speaking with students over telephone and WhatsApp? YES / NO

Q7. If you receive 40 student enquiries and successfully speak with 30 students, what is your contact rate?

Answer: ___%

Q8. If 50 students enquire and 10 submit applications, what is the enquiry-to-application conversion rate?

Answer: ___%

Q9. A student wants to enrol in a course but is unsure whether it suits their career goals. What questions would you ask before recommending a program?

Answer in 2–3 sentences: ___

Q10. If a student asks whether ISCAP can guarantee a job after completing a course, how would you respond professionally?

Answer in 2–3 sentences: ___

Q11. Can you maintain accurate enquiry records and complete scheduled follow-ups without repeated reminders? YES / NO

Q12. Do you have a laptop/computer and a stable internet connection? YES / NO

Q13. Are you comfortable working towards agreed counselling, follow-up, and enrolment objectives? YES / NO

Q14. Why are you interested in student career counselling and education?

Answer in 2–3 sentences: ___

Q15. When can you join if selected?

Answer: Immediately / Within 7 days / Within 15 days / Within 30 days / Other

Incomplete applications may not be shortlisted. Freshers will be evaluated on communication, empathy, judgement, numerical reasoning, and willingness to learn.

? HOW TO APPLY

WhatsApp: +91 84650 20524

Email: [email protected]

Website: https://iscap.in

Send your CV and screening responses using this format:

APPLICATION — STUDENT CAREER / EDUCATION COUNSELLOR

Name:

Current Location:

Highest Qualification:

Passing Year:

Relevant Experience:

Languages Known:

Hours Available Per Day:

Earliest Joining Date:

I have attached my CV and answered the mandatory screening questions. I confirm that the information provided is accurate to the best of my knowledge.

? HELP STUDENTS BUILD THEIR FUTURE WITH ISCAP

ISCAP SERVICES PVT. LTD.

Upskill • Intern • Get Hired

Help learners discover opportunities, make informed career decisions, and take meaningful steps towards their professional goals.

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📌 HIRING NOW | STUDENT CAREER COUNSELLOR / EDUCATION COUNSELLOR | REMOTE / WORK FROM HOME (India)
🏢 ISCAP SERVICES
📍 India