Working Hours: 10:00 AM – 7:00 PM IST (9 hours including 1-hour break)
Experience: 1–2 years
Industry: Healthcare / Medical
Open Positions: 1
- About the Role
We are looking for a Pre-Sales Executive / Patient Coordination & Appointment Booking Executive to manage patient enquiries and convert prospective patients into confirmed consultation appointments for a reputed Orthopaedic Surgeon based in Mumbai.
This is a regular, long-term monthly engagement and is not a temporary or trial-based position.
The selected candidate will be responsible for handling incoming patient enquiries received through WhatsApp and voice calls, understanding patient requirements, providing accurate information, conducting timely follow-ups, and assisting patients in booking consultations.
- Key Responsibilities
- Handle approximately 50–70 patient enquiries per day received through WhatsApp.
- Respond to patient enquiries promptly and professionally through WhatsApp and voice calls.
- Understand patient concerns and provide information based on the client-approved process and guidelines.
- Follow up with new as well as previously unattended enquiries.
- Make outbound calls to prospective patients and address their queries.
- Build trust and maintain a warm, empathetic, and professional communication style.
- Encourage prospective patients to proceed with consultations.
- Convert enquiries into confirmed consultation appointments.
- Maintain proper follow-up records and ensure no genuine enquiry is missed.
- Coordinate effectively to ensure a smooth patient experience.
- Meet defined appointment booking and conversion expectations.
Candidate Requirements
- 1–2 years of relevant experience in the healthcare industry.
- Prior experience in patient coordination, appointment booking, consultation booking, healthcare calling, or patient support will be preferred.
- Excellent verbal communication skills in English and Hindi.
- Warm, empathetic, polite, and patient approach while interacting with patients.
- Valuable listening and convincing skills.
- Ability to understand patient concerns and communicate appropriately.
- Strong follow-up and conversion skills.
- Professional attitude with good ownership and responsibility.
- Comfortable handling a high volume of enquiries and calls.
Work From Home Requirements
Candidates must have
- Own laptop/computer
- Stable and reliable Wi-Fi/internet connection
- Headset/earphones suitable for professional calls
- Quiet and professional workspace
- Backup power/internet arrangement is preferred
What We're Looking For
We are looking for someone who can combine healthcare calling experience with strong patient-handling and appointment conversion skills.
If you are confident in speaking with patients, understand the importance of empathy and follow-ups, and have experience converting enquiries into appointments, we would love to hear from you.
How to Apply
Interested candidates can share their updated CV with details of their relevant
Note: This is a dedicated full-time position for a regular healthcare appointment booking process. Candidates who can join at the earliest will be preferred.
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: Remote
📌 Hiring: Pre-Sales Executive – Patient Coordination & Appointment Booking (India)
🏢 Am2pm Support Private
📍 India
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