FOR MORE DETAILS CONTACT - (phone hidden) ISHITA

Role & responsibilities

- Handle inbound and/or outbound customer calls for international customers.
- Resolve customer queries efficiently while maintaining high customer satisfaction.
- Follow defined process guidelines, SOPs, and quality standards.
- Understand and achieve process KPIs and KRAs, including quality, productivity, and customer satisfaction targets.
- Use CRM tools to maintain accurate customer records and document interactions.
- Ensure qualified communication, effective problem-solving, and timely resolution of customer concerns.
- Maintain compliance with company policies and process requirements.

Preferred candidate profile

- Excellent verbal and written English communication skills.
- Strong customer service and problem-solving abilities.
- Valuable understanding of customer service processes, KPIs, and KRAs.
- Knowledge of CRM tools and customer interaction management.
- Ability to handle international customer conversations professionally.
- Strong listening skills, patience, and a customer-centric approach.

FOR MORE DETAILS CONTACT - (phone hidden) ISHITA

📌 Hiring | International Customer Service Executive | Voice Process (Gurugram)
🏢 Expert Staffing Solutions New Delhi
📍 Gurugram