Hiring for the role of Manager/ Assistant Manager -- Customer Success with Shadowfax for Bangalore location. Interested candidates can share their Cvs on [email protected]

Key Responsibilities

- Client Escalations: Manage client escalations, ensure timely resolution, and drive root cause analysis to prevent recurrence.

- Customer Success: Build robust client relationships, ensure client satisfaction, and drive successful service delivery.

- Client Experience: Enhance the end-to-end client journey through feedback, engagement, and continuous improvement.

- Client Retention: Identify at-risk clients, minimize churn, and implement proactive retention strategies.

- Analytics & Reporting: Track key metrics, client health, escalations, satisfaction, and retention to drive data-led decisions.

- Cross-Functional Collaboration: Work closely with CT, Operations, BD, Sales, Technology, and Product teams to resolve issues and improve client outcomes.

- Process Improvement: Streamline processes, define escalation frameworks, and drive accountability across stakeholders.

- Stakeholder Management: Ensure effective communication, timely follow-ups, and alignment between clients and internal teams.

📌 Hiring For the role of Manager/ Assistant Manager - Customer Success (Bengaluru)
🏢 Shadowfax Technologies
📍 Bengaluru