Company Description AGNIR IT & SECURITY LLP is a cybersecurity-focused technology partner that helps growing businesses build secure, reliable, and modern technology environments. The company works across cybersecurity, network and infrastructure, cloud systems, AI automation, IT consulting, and secure software development to provide integrated, practical solutions. Security is considered early in every engagement, with attention to infrastructure, cloud, software, automation, and operations as a connected environment.

AGNIR supports organizations that need stronger systems, safer access, better technology decisions, and a transparent path from current challenges to realistic improvements. Their approach emphasizes identifying real risks, validating weaknesses through testing, improving controls, and delivering actionable reports for leadership and technical teams.

Role Description The Help Desk Assistant is a full-time, on-site role based in Kodad. This position supports end users by responding to service requests, diagnosing technical issues, and providing timely resolutions for hardware, software, and network-related problems. Daily responsibilities include logging and tracking tickets, escalating complex issues when necessary, and maintaining clear documentation of incidents and solutions.

The role involves communicating with users in a clear and professional manner, guiding them through troubleshooting steps, and coordinating with other IT team members to ensure consistent service quality.

The Help Desk

Assistant also assists with basic system checks, setup of user accounts and devices, and adherence to security and operational procedures.

Qualifications

- Work five days a week during the local 8:00 AM to 5:00 PM support window.
- Receive user requests through approved support channels and record accurate ticket details.
- Troubleshoot common desktop,



laptop, browser, printer, Wi-Fi, and office application issues.
- Help users with basic account access, password reset coordination, and login troubleshooting.
- Escalate suspicious account, malware, phishing, or device behavior to the security team.
- Document every ticket with the issue, actions taken, current status, and next step.
- Support onboarding and offboarding checklists for devices, accounts, and access requests.
- Assist with hardware inventory, device handover, basic asset tracking, and peripheral checks.
- Guide users through safe technology practices without collecting unnecessary sensitive data.
- Coordinate with remote technical teams when issues require deeper infrastructure support.
- Perform basic network checks such as cable, Wi-Fi, IP, DNS, and connectivity validation.
- Support meeting-room, workstation, and common office technology readiness.
- Follow AGNIR escalation procedures for security, access, outage, and urgent incidents.
- Maintain clear internal notes, recurring issue patterns, and simple support documentation.
- Treat user information, credentials, and business data with confidentiality and care.

Basic Qualifications

- Associate degree, three-year degree, bachelor's degree, or equivalent technical qualification.
- Foundational understanding of Windows, browsers, internet access, and office productivity tools.
- Basic knowledge of networking concepts such as IP address, Wi-Fi, DNS, router, and switch.
- Good spoken and written communication skills for helping non-technical users.
- Ability to organize tickets, notes, follow-ups, and escalation details accurately.
- Comfort working on-site in Kodad during the required support schedule.
- Interest in cybersecurity-aware support, safe access handling, and user protection.
- Willingness to learn AGNIR tools, procedures, documentation standards, and escalation paths.

📌 Help Desk Assistant (Kodad)
🏢 AGNIR IT u0026 SECURITY
📍 Kodad