Company Description Shalby Hospitals, headquartered in Ahmedabad, Gujarat, is a multi-specialty hospital chain with a strong presence across Western, Central, and Northern India. Since its inception in 1994 as a single 6-bed orthopedic hospital, Shalby has expanded to 11 hospitals with more than 2,000 beds, serving patients across approximately 40 therapeutic categories. The group offers comprehensive care under one roof, including cardiology, orthopedics and joint replacement, spine, oncology, neurology, urology, organ transplants, and advanced dental services.

In addition to its hospital network, Shalby operates patient outreach clinics across India and in select international locations, including parts of Africa. Shalby is globally recognized as a leading center for joint replacement, having successfully performed over 100,000 joint replacement surgeries.

Role Description The Head Operations Manager will oversee end-to-end operational management for the hospital facility in Vadodara, ensuring efficient, safe, and patient-centric service delivery. This full-time, on-site role involves planning and optimizing hospital processes, monitoring daily operations across departments, and coordinating with clinical and non-clinical teams to meet quality, compliance, and performance standards. The individual will be responsible for resource allocation, infrastructure and equipment readiness, vendor and facilities management, and adherence to regulatory and accreditation requirements.

Responsibilities include tracking operational KPIs,



leading continuous improvement initiatives, managing budgets in collaboration with finance, and supporting leadership in strategic planning and execution. The role also requires mentoring and guiding operations staff, fostering a culture of collaboration, and responding promptly to operational issues and patient service concerns.

Qualifications

- Strong healthcare operations management experience, including hospital or multi-specialty facility administration and process optimization.
- Proficiency in strategic planning, budgeting, and resource management to support organizational goals and sustainable growth.
- Knowledge of hospital quality standards, regulatory compliance, and accreditation requirements in the healthcare sector.
- Demonstrated leadership skills with experience managing cross-functional teams and driving performance improvements.
- Excellent communication, stakeholder management, and interpersonal skills to collaborate with medical, administrative, and support staff.
- Robust analytical, problem-solving, and decision-making abilities, with comfort using data and KPIs to guide operations.
- Bachelor’s or Master’s degree in Hospital Administration, Healthcare Management, Business Administration, or a related field.
- Experience working in large hospital chains or multi-site healthcare organizations is highly beneficial.
- Ability to work on-site in Vadodara with flexibility to handle operational needs beyond standard working hours when required.

📌 Head operations manager (Vadodara)
🏢 Shalby
📍 Vadodara