Job Title: Head Housekeeper

Department: Housekeeping

Reports To: Executive Director

Job Summary The Head Housekeeper is responsible for supervising and managing the housekeeping team, ensuring cleanliness, hygiene, and high standards of guest comfort throughout the property. The role includes staff supervision, room inspections, inventory control, training, and maintaining housekeeping procedures.

Key Responsibilities

- Staff Management

- Supervise housekeeping staff, room attendants, public area cleaners, and supervisors.
- Prepare duty rosters and allocate daily tasks.
- Train staff on cleaning procedures, hygiene, and safety standards.
- Monitor staff attendance, performance, and discipline.

2. Room and Area Inspection
- Inspect guest rooms, bathrooms, corridors, and public areas.
- Ensure rooms are clean, well-maintained, and ready for guest arrival.
- Check linen, amenities, furniture, and room supplies.
- Report maintenance issues to the engineering department.

3. Cleaning and Hygiene Standards
- Ensure proper cleaning and sanitization procedures are followed.
- Maintain high standards of cleanliness throughout the property.
- Ensure compliance with health, safety, and hygiene regulations.

4. Inventory and Linen Control
- Maintain stock of linen, uniforms, cleaning materials, and guest supplies.
- Monitor inventory usage and prevent wastage.
- Conduct regular stock checks and prepare requisitions.

5. Guest Satisfaction
- Handle guest complaints related to housekeeping promptly.
- Coordinate with the front office to ensure timely room readiness.




- Ensure special guest requests are fulfilled efficiently.

6. Administration and Reporting
- Prepare daily housekeeping reports.
- Maintain records of room inspections, staff attendance, and inventory.
- Coordinate with the front office, maintenance, laundry, and other departments.
- Ensure proper use and storage of cleaning chemicals and equipment.

Qualifications and Skills
- Diploma or degree in Hotel Management or a related field preferred.
- Previous experience in housekeeping, preferably in a supervisory or leadership role.
- Good leadership, communication, and organizational skills.
- Knowledge of cleaning procedures, hygiene standards, and inventory management.
- Ability to train staff and manage daily operations.
- Attention to detail and a guest-focused attitude.

Key Performance Indicators (KPIs)
- Guest room cleanliness scores.
- Guest satisfaction and complaint resolution.
- Room readiness and turnaround time.
- Staff productivity and attendance.
- Linen and inventory control.
- Compliance with hygiene and safety standards.

Working Hours: As per hotel or property requirements, including weekends and public holidays when necessary.

Overall Responsibility: To ensure the entire property maintains excellent cleanliness, hygiene, presentation, and housekeeping service standards while managing staff and resources efficiently.

Pay: ₹24,000.00 - ₹26,000.00 per month

Perks

- Cell phone reimbursement
- Flexible schedule
- Food provided

Work Location: In person

📌 Head Housekeeper (Madurai)
🏢 Heritage Residency
📍 Madurai