: CRM Head - Sales (Automobile Dealership)

Position: CRM Head - Sales

Industry: Automobile Dealership (Passenger Vehicles)

Key Responsibilities:

- Lead the Customer Relationship Management (CRM) function for the sales department.
- Monitor and ensure timely follow-up of all inquiries, leads, and customer interactions.
- Manage lead allocation, tracking, and conversion processes across dealerships/showrooms.
- Analyze sales funnel performance and improve lead conversion ratios.
- Ensure adherence to OEM CRM standards and dealership processes.
- Conduct CRM audits and maintain data accuracy within the CRM system.
- Coordinate with Sales Managers and Team Leaders to improve customer engagement.
- Generate and analyze CRM MIS reports, inquiry status reports, and customer feedback reports.
- Monitor customer satisfaction, retention, and repeat business initiatives.
- Train and guide sales teams on CRM best practices and customer handling.

Eligibility:





- Graduate/MBA preferred.
- 5-10 years of experience in CRM, Sales Operations, or Customer Relationship Management within the automobile industry.
- Experience in automobile dealership CRM processes is mandatory.
- Solid analytical, reporting, and team management skills.
- Proficiency in CRM software and MS Excel.

Key Skills:

- CRM Management
- Lead Management
- Sales Operations
- Customer Retention
- Data Analysis & Reporting
- Team Leadership
- Customer Satisfaction Management
- Process Improvement

Experience: 5-10 Years Industry: Automobile Dealership / Passenger Vehicle Segment

Compensation: Best in Industry + Performance Incentives.

Interested candidates may call: (phone hidden)

Share your updated resume at: [email protected]

📌 Head Crm (Gurugram)
🏢 Discovery Motors
📍 Gurugram