Company Description ANR Business Consulting provides smart, reliable offshore support services that help businesses scale faster and operate more efficiently. The company specializes in recruitment support, virtual assistants, accounting, digital marketing, and IT solutions for clients across various industries. By combining skilled offshore talent with a client-first approach, ANR Business Consulting enables companies to reduce costs, boost productivity, and stay focused on core business growth.

The organization emphasizes flexible, scalable support models designed to adapt to evolving business needs, making it a trusted partner for long-term collaboration.

Role Description The Guest Services Associate is a full-time, remote role responsible for delivering professional, courteous, and efficient support to guests and clients. In this position, the associate manages guest inquiries, handles reservations, and provides accurate information about services, policies, and procedures. Day-to-day responsibilities include responding to calls, emails, and chat messages, resolving issues, escalating concerns when needed, and maintaining detailed records of guest interactions.

The role also involves coordinating with internal teams to ensure smooth service delivery and a consistent guest experience, as well as following defined workflows and service standards.

The Guest Services





Associate is expected to use available tools and systems, adhere to company policies, and contribute to continuous improvement of guest service processes.

Qualifications

- Demonstrated experience in Guest Services or Guest Service roles, ideally in hospitality, customer support, or related environments.

- Strong Customer Service skills, including the ability to handle inquiries, address concerns, and provide empathetic, solution-oriented support.

- Proficiency in managing Reservations, with attention to detail and accuracy in scheduling, confirmations, and changes.

- Excellent Communication skills, both written and verbal, with the ability to interact clearly and professionally with diverse guests and stakeholders.

- Comfort working in a remote, technology-driven environment, including familiarity with CRM or ticketing systems, email platforms, and online communication tools.

- Robust organizational and time-management abilities, with a focus on reliability, follow-through, and meeting performance targets.

- High level of professionalism, integrity, and confidentiality when handling guest information and business data.

- Prior experience in offshore support, contact centers, or business process outsourcing is beneficial.

- Relevant education or training in hospitality, business, communications, or a related field is an advantage.

📌 Guest Services Associate (Noida)
🏢 ANR Business Consulting
📍 Noida