- Extend a warm welcome to guests upon arrival and provide a fond farewell during check-out.
- Escort VIPs, loyalty program members, and long-stay guests directly to their rooms, facilitating personalized in-room check-ins.
- Review daily arrival lists to identify VIP status, special configurations, and specific requests.
- Coordinate smooth check-ins and check-outs to prevent front desk congestion.

2. Guest Engagement & Relationship Management

- Actively spend time in the lobby area to interact with guests, anticipate needs, and build rapport.
- Maintain accurate guest history profile logs, meticulously noting guest likes, dislikes, preferences, and allergies in the Property Management System (PMS).
- Promote, upsell, and handle inquiries regarding hotel amenities (spa, specialty dining), upgraded room classes, and the hotel's loyalty rewards program.
- Provide concierges-style insights about local city attractions, travel directions, booking events, and internal packages.

3. VIP Protocol & Celebration Handling

- Perform pre-registration formalities and assign prime rooms based on VIP tier and preferences.




- Inspect VIP rooms prior to arrival to guarantee that custom setups and welcoming corporate/personal amenities are perfectly placed.
- Arrange special surprise setups for milestone visits, such as birthdays, honeymoons, or anniversaries.

4. Problem Resolution & Service Recovery

- Handle guest feedback, complaints, and queries quickly and tactfully.
- Execute immediate first-hand service recoveries (e.g., complimentary vouchers, room moves) within authorized boundaries.
- Log all incidents in the shift logbook and escalate major grievances to the Guest Relations Manager or Front Office Head.

5. Departmental Operations Support

- Liaise closely with Housekeeping and Food & Beverage teams to synchronize room availability and catering constraints for arrival schedules.
- Execute basic cashiering duties and handle guest safe-deposit locker requests securely when necessary.
- Provide clean handovers at shift completion to keep subsequent teams informed of unresolved guest needs.

Pay: ₹25,000.00 - ₹35,000.00 per month

Advantages

- Flexible schedule
- Food provided
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Guest Relationship Executive (Byculla)
🏢 Znrecruiters
📍 Byculla