- Extend a warm welcome to guests upon arrival and provide a fond farewell during check-out.

- Escort VIPs, loyalty program members, and long-stay guests directly to their rooms, facilitating personalized in-room check-ins.

- Review daily arrival lists to identify VIP status, special configurations, and specific requests.

- Coordinate smooth check-ins and check-outs to prevent front desk congestion.

2.

Guest

Engagement &

- Relationship Management

- Actively spend time in the lobby area to interact with guests, anticipate needs, and build rapport.

- Maintain accurate guest history profile logs, meticulously noting guest likes, dislikes, preferences, and allergies in the Property Management System (PMS).

- Promote, upsell, and handle inquiries regarding hotel amenities (spa, specialty dining), upgraded room classes, and the hotel's loyalty rewards program.

- Provide concierges-style insights about local city attractions, travel directions, booking events, and internal packages.

3. VIP Protocol &

- Celebration Handling

- Perform pre-registration formalities and assign prime rooms based on VIP tier and preferences.





- Inspect VIP rooms prior to arrival to guarantee that custom setups and welcoming corporate/personal amenities are perfectly placed.

- Arrange special surprise setups for milestone visits, such as birthdays, honeymoons, or anniversaries.

4.

Problem

Resolution &

- Service Recovery

- Handle guest feedback, complaints, and queries quickly and tactfully.

- Execute immediate first-hand service recoveries (e.g., complimentary vouchers, room moves) within authorized boundaries.

- Log all incidents in the shift logbook and escalate major grievances to the Guest Relations Manager or Front Office Head.

5.

Departmental Operations

Support

- Liaise closely with Housekeeping and Food &
- Beverage teams to synchronize room availability and catering constraints for arrival schedules.

- Execute basic cashiering duties and handle guest safe-deposit locker requests securely when necessary.

- Provide clean handovers at shift completion to keep subsequent teams informed of unresolved guest needs.

Pay: ₹25,000.00 - ₹35,000.00 per month

Perks

- Flexible schedule

- Food provided

- Paid sick time

- Paid time off

- Provident Fund

Work Location: In person

📌 Guest Relationship Executive (Byculla)
🏢 Znrecruiters
📍 Byculla