Company Description ANR Business Consulting provides smart, reliable offshore support that helps businesses scale quickly and operate more efficiently. The company specializes in services such as recruitment support, virtual assistants, accounting, digital marketing, and IT solutions. By combining skilled offshore talent with a client-first mindset, ANR Business Consulting enables organizations to reduce costs, increase productivity, and maintain focus on core growth activities.

The company offers flexible, scalable business support tailored to diverse client needs, positioning itself as a trusted long-term partner for operational excellence.

Role Description The Guest Service Associate is a full-time, remote role responsible for delivering professional and friendly support to guests and clients across various channels, such as email, phone, and chat. Day-to-day tasks include handling inquiries, processing reservations, resolving service issues, and ensuring that guests receive timely and accurate information. The role involves maintaining detailed records of interactions, following established service protocols, and collaborating with internal teams to address guest needs.

The Guest Service

Associate is expected to uphold high service standards,



manage multiple requests efficiently, and contribute to a positive, consistent guest experience in line with client expectations.

Qualifications

- Strong Guest Services and Guest Service skills, with a focus on hospitality, professionalism, and a positive guest experience.
- Proven Customer Service experience, including handling inquiries, resolving issues, and managing guest expectations.
- Experience with Reservations, including booking, modifying, and confirming guest arrangements accurately.
- Excellent Communication skills, both written and verbal, with the ability to interact clearly and courteously across remote channels.
- Ability to work remotely with reliable internet access, manage time effectively, and handle multiple tasks in a fast-paced environment.
- Robust attention to detail, problem-solving abilities, and comfort using common office and customer service software tools.
- Prior experience in hospitality, call centers, or guest-facing roles is beneficial.
- High school diploma or equivalent required; additional education or training in hospitality, business, or customer service is an advantage.

📌 Guest Service Associate (India)
🏢 ANR Business Consulting
📍 India