1. Handle all guest enquiries accurately and provide prompt, skilled responses to ensure guest satisfaction.
2. Maintain thorough knowledge of all park operations, attractions, rides, facilities, activities, and services.
3. Maintain effective coordination and good working relationships with various departments to resolve guest enquiries and concerns.
4. Guide guests regarding park activities, attractions, facilities, and experiences to ensure a smooth and enjoyable visit.
5. Ensure proper handling of guest entry and exit procedures, providing a seamless experience throughout their visit.
6. Address guest complaints, feedback, and concerns professionally and coordinate with the concerned departments for timely resolution.
7. Drive sales activities within the park by engaging with guests, promoting available attractions, activities, packages, and other revenue-generating opportunities.
8. Coordinate with relevant departments to enhance guest engagement, promote park offerings, and improve the overall guest experience while supporting sales growth.