Job Purpose To maintain the highest standards of cleanliness, hygiene, presentation, and guest comfort throughout the hotel.

The Guest Service

Associate – Housekeeping is responsible for cleaning guest rooms and assigned public areas, replenishing room amenities, and ensuring that all areas are maintained as per the hotel's brand standards and standard operating procedures.

1. Key Responsibilities

A.

Guest Room

Cleaning and Maintenance

- Clean guest rooms, bathrooms, corridors, and other assigned areas as per hotel standards.

- Make beds, change linen, replace towels, and replenish guest amenities.

- Ensure proper cleaning, dusting, vacuuming, mopping, and sanitization of all surfaces.

- Check room fixtures, furniture, lights, air-conditioning, and other facilities for defects.

- Report maintenance issues promptly to the concerned department.

- Ensure rooms are prepared within the stipulated time and meet the required cleanliness standards.

B.

Public Area

Cleaning

- Maintain cleanliness in hotel corridors, lobbies, elevators, staircases, and other assigned public areas.

- Follow the designated cleaning schedule and ensure all areas are presentable at all times.

- Replenish supplies and maintain the hygiene of housekeeping pantries and storage areas.

C.

Guest

Service

- Greet guests politely and follow the hotel's standard greeting, “Namaskar,” with a warm smile.

- Respond courteously to guest requests and complaints and inform the supervisor when assistance is required.

- Respect guest privacy and follow the hotel's room-entry procedures.





- Handle guest belongings with care and report any lost-and-found items immediately.

D. Hygiene, Safety and Security

- Follow all hygiene, sanitation, chemical-handling, and workplace safety procedures.

- Use cleaning chemicals and equipment correctly and safely.

- Follow fire safety, emergency, and security procedures.

- Report any suspicious activity, damage, hazards, or safety concerns to the supervisor.

- Maintain personal grooming and hygiene in accordance with hotel standards.

E. Linen, Amenities and Inventory

- Handle clean and soiled linen as per the prescribed procedures.

- Maintain housekeeping supplies, cleaning materials, and equipment responsibly.

- Avoid wastage of amenities and chemicals.

- Report shortages, damages, and discrepancies to the supervisor.

F. Lost and Found

- Immediately report and hand over any articles found in guest rooms or public areas according to hotel policy.

- Maintain confidentiality and follow the hotel's lost-and-found procedures.

G. Teamwork and Administration

- Attend daily briefings, training sessions, and departmental meetings.

- Follow duty rosters, work schedules, and instructions given by the supervisor.

- Coordinate with Front Office, Engineering,



and other departments to ensure smooth hotel operations.

- Complete assigned tasks and room-status updates accurately and on time.

- Perform any other reasonable duties assigned by the reporting manager.

1. Qualifications and Experience

- Minimum qualification: 10th pass or equivalent; higher qualifications are an advantage.

- Previous experience in hotel housekeeping is preferred. Freshers may be considered based on suitability.

- Basic understanding of cleaning procedures, hygiene, and guest service standards.

- Ability to work in shifts, including weekends and public holidays.

1. Skills and Competencies

- Good communication and interpersonal skills.

- Attention to detail and cleanliness.

- Guest-focused attitude and professional behaviour.

- Teamwork, discipline, and time management.

- Ability to follow instructions and standard operating procedures.

- Honesty, integrity, and respect for guest privacy.

1. Grooming and Conduct

- Maintain a neat, clean, and professional appearance.

- Wear the prescribed uniform and name badge during duty.

- Report to duty on time and follow attendance procedures.

- Maintain respectful behaviour with guests, colleagues, and superiors.

- Adhere to the hotel's policies, procedures, and Accor brand standards.

Pay: ₹14,000.00 - ₹18,000.00 per month

Advantages

- Flexible schedule

- Food provided

- Health insurance

- Leave encashment

- Paid sick time

- Paid time off

- Provident Fund

Work Location: In person

📌 GSA-Room attendant - Room Boy (Goa)
🏢 Grand Mercure, Candolim Goa , ACCOR Group
📍 Goa