Job Purpose To support installation, commissioning, field service and post-installation customer support for electronic and IoT-based products, ensuring smooth project execution and timely resolution of field issues.
Key Responsibilities
1. Installation & Commissioning
- Support installation and commissioning of electronic/IoT devices at customer sites
- Follow installation procedures and ensure proper device connectivity and functionality
- Assist senior engineers in site testing, configuration and commissioning
- Prepare installation and commissioning reports
2. Field Service & Troubleshooting
- Attend field-level technical issues and support timely resolution
- Perform basic troubleshooting of hardware, sensors, communication and power-related issues
- Coordinate with technical/R&D;/software teams for issues requiring higher-level support
- Maintain records of service visits, issues and resolutions
3. Customer Support
- Coordinate professionally with customers during installation, commissioning and service activities
- Understand customer issues and provide first-level technical support
- Ensure customer issues are communicated and closed within the required timeline
4. Project & Operations Support
- Support project teams in deployment activities as per planned schedules
- Coordinate with operations, logistics and technical teams for site readiness
- Support material verification and dispatch readiness before site deployment
- Travel to customer/project locations as required
Required Skills
- Basic knowledge of electronics, electrical circuits and electronic components
- Basic understanding of sensors, IoT devices, communication protocols or embedded systems is an advantage
- Positive troubleshooting and problem-solving ability
- Good communication and customer-handling skills
- Basic MS Excel and reporting/documentation skills
- Willingness to travel extensively to customer/project sites
Preferred Candidate Profile
- Fresh graduate with an interest in field service, installation and technical operations
- Hands-on project experience (if any) in electronics, IoT, embedded systems, electrical systems or automation is preferred
- Comfortable working at customer sites and coordinating with different teams
- Proactive attitude and willingness to learn
Key Performance Indicators (KPIs)
- Timely completion of installation and commissioning activities
- First-level issue resolution and effective documentation
- Accuracy of installation and service documentation
- Customer support responsiveness and coordination
- Adherence to project schedules and field-service procedures