General Manager - Operations & Strategy

Location: Gurugram

About Us

StayVista is India’s largest villa hospitality brand and has redefined group getaways. Our handpicked luxury villas are present in every famous holiday destination across the country. We curate unique experiences paired with top-notch hospitality, creating unforgettable stays. Here, you will be a part of our passionate team, dedicated to crafting exceptional getaways and curating one-of-a-kind homes. We are a close-knit tribe, united by a shared love for travel and on a mission to become the most loved hospitality brand in India.

Why Work With Us?

At StayVista, you're part of a community where your ideas and growth matter. We’re a fast-growing team that values continuous improvement. With our skill upgrade programs, you’ll keep learning and evolving, just like we do. And hey, when you’re ready for a break, our villa discounts make it easy to enjoy the luxury you help create.

Your Role

As a General Manager at StayVista, you will lead the region’s overall business performance, and operational excellence. You’ll be responsible for growing the portfolio of premium vacation homes, driving revenue, improving profitability, and ensuring seamless property onboarding and guest experience, while leading and mentoring high-performing teams.

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About You

- Build and implement go-to-market strategies to attract and retain property owners.
- Oversee end-to-end operations, defining KPIs and improving workflows across teams.
- Lead business development initiatives to identify new opportunities and expand market share.
- Ensure properties meet StayVista’s operational and service standards.
- Foster and maintain long-term relationships with homeowners and local stakeholders.
- Collaborate cross-functionally with marketing, customer success, and ops teams to ensure guest satisfaction.
- Monitor team performance and present regular updates to the leadership team.
- Support business scalability by implementing new processes and growth initiatives.
- Ensure compliance with local policies and maintain strong community relationships.
- Strong deal negotiation, relationship management, and stakeholder engagement skills.




- Strategic thinker with a data-driven approach to performance and growth.
- Strong operational background with the ability to scale teams and processes.
- Excellent leadership and communication skills with a hands-on attitude.
- Support all aspects of the day-to-day operations across regions, including reviewing and executing on opportunities to improve accuracy, efficiency or output
- The role will lead Guest Experience operations across North India, overseeing both the Himachal Pradesh and Uttarakhand squads, and will be based out of the Gurgaon office.
- 7-12 years of experience strategic growth (preferably in hospitality, real estate, or vacation rentals).
- Bachelor’s/Master’s degree in Hospitality, Business, Real Estate, or related field.
- This position includes tasks supporting Owner and Guest Management, as determined by organizational needs.

Bonus Points - These are non-essential, but a bonus if you have them!

- Experience from the hospitality industry

Key Metrics: What you will drive and achieve

- Operational Efficiency
- Team & Training Effectiveness
- Operational Strategy & Improvement

Our Core Values: Are you a CURATER?

- Curious: Here, your curiosity fuels innovation.
- User-Centric: You’ll anticipate the needs of all our stakeholders and exceed expectations.
- Resourceful: You’ll creatively optimise our resources with solutions that elevate experiences in unexpected ways.
- Aspire: Keep learning, keep growing—because we’re all about continuous improvement.
- Trust: Trust is our foundation. You’ll work in a transparent, reliable, and fair environment.
- Enjoy: We believe in having fun while building something extraordinary.

StayVista Spirit: Our Behavioral Competencies – How We Work Together

- Business Acumen: You leverage your understanding of the company and market to create opportunities. By monitoring market shifts,



you guide service modifications and benchmark against competitors, taking calculated risks for long-term growth.
- Change Management: You anticipate change and guide your team through it, aligning goals with the company’s vision. You lead learning initiatives, address resistance, and use innovative solutions to drive progress.
- Leadership: You set measurable expectations, coach your team through challenges, and inspire them to reach their potential. By leading with both firmness and compassion, you develop future leaders and motivate others to take action.
- Customer Centricity: You keep customer needs and industry trends top of mind, going above and beyond to align our services with their expectations. You build lasting relationships by thinking creatively and resolving escalated issues effectively.
- Teamwork: You create opportunities for collaboration, remove organizational barriers, and encourage diversity to build stronger, more effective teams. You share both successes and failures, fostering unity and teamwork.
- Result Orientation: You’re passionate about continuous improvement, maintaining focus under pressure, and spotting opportunities aligned with the company’s strategic goals. You use your expertise to make timely, impactful decisions.
- Planning and Organizing: You plan across functions, delegating tasks that add value to the business. By introducing new modeling practices, you ensure that every effort contributes to the company’s bottom line.
- Communication: You communicate effectively with diverse viewpoints, guiding others to reach mutually acceptable solutions. You influence key decisions and use various channels to share key messages across the organization.

StayVista is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decisions based on race, colour, religion, caste, creed, nationality, age, sex, including pregnancy, childbirth, or related medical conditions, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected under applicable laws.

📌 General Manager - Operations & Strategy (Gurugram)
🏢 StayVista
📍 Gurugram