Role & Responsibilities

Position: General Manager Hotel & F&B; Operations

Company: Hotel Breezeland

Location: Changanassery, Kottayam, Kerala

Salary: 75,000 per month (9 LPA)

Hotel Breezeland is seeking an experienced, dynamic, and results-driven General Manager to oversee its hotel, restaurant, bar, and hospitality operations.

The ideal candidate should have strong leadership abilities, commercial awareness, and proven experience in managing hospitality businesses with a focus on profitability, operational excellence, and guest satisfaction.

Key Responsibilities:

1. Overall Operations Management

- Independently oversee daily hotel operations, including accommodation, restaurants, bars, kitchen, housekeeping, and banquet facilities.
- Establish and maintain high standards of service, cleanliness, operational efficiency, and guest experience.
- Develop and implement Standard Operating Procedures (SOPs).
- Ensure smooth coordination between all departments.

2. Revenue & Profitability Management

- Take responsibility for achieving revenue, cost-control, and profitability targets.
- Prepare and monitor operational budgets and department-wise financial performance.
- Identify opportunities to increase room occupancy, restaurant sales, bar revenue, and banquet business.
- Analyse daily sales, expenses, gross margins, and monthly operating performance.
- Identify and eliminate unnecessary expenditure and revenue leakage.

3. Food & Beverage and Bar Operations

- Oversee restaurant, kitchen, and bar operations to ensure quality and efficiency.
- Monitor food costs, beverage costs, inventory, wastage, and stock reconciliation.
- Coordinate with chefs and departmental heads on menu planning, pricing, and operational improvements.




- Ensure proper liquor stock management and compliance with applicable excise regulations.

4. Staff Management & Leadership

- Lead, train, supervise, and evaluate departmental managers and operational teams.
- Manage manpower planning, recruitment, duty schedules, discipline, and productivity.
- Establish accountability and performance standards across departments.
- Build a professional, service-oriented, and results-driven working culture.

5. Sales & Business Development

- Develop strategies to increase business through corporate clients, travel partners, local customers, and events.
- Coordinate promotional activities, marketing campaigns, and customer retention initiatives.
- Identify new business opportunities and strengthen the hotel's market presence.

6. Guest Satisfaction & Quality Control

- Ensure consistently high guest satisfaction and service standards.
- Resolve guest complaints promptly and professionally.
- Monitor customer reviews, service quality, and repeat business.
- Conduct regular property inspections and ensure preventive maintenance.

7. Financial Control & Management Reporting

- Monitor daily sales, cash reconciliation, billing, purchases, and stock records.
- Review key financial and operational performance indicators.
- Submit daily performance updates, weekly operational reviews, and monthly financial reports to ownership.




- Develop corrective action plans to improve operational efficiency and profitability.

8. Compliance & Administration

- Ensure compliance with applicable hotel, labour, FSSAI, fire safety, and excise regulations.
- Oversee coordination of licence renewals, statutory documentation, and maintenance requirements.
- Safeguard company assets and implement effective internal controls.

Preferred Candidate Profile
- Experience: 815 years in the hotel/hospitality industry, including at least 3 years in a senior management role.
- Previous experience as a Hotel General Manager, Operations Manager, Resident Manager, or senior F&B; Manager.
- Strong practical experience in hotel, restaurant, and bar operations.
- Proven ability to manage revenue, budgets, costs, inventory, and profitability.
- Experience supervising multiple departments and leading sizeable operational teams.
- Robust leadership, problem-solving, decision-making, and communication skills.
- Good understanding of hospitality POS/PMS systems and operational reporting.
- Proficiency in Malayalam and English preferred.
- Hotel Management degree/diploma or equivalent qualification preferred.
- Candidates with experience in Kerala's hospitality market will have an advantage.

We are looking for a hands-on hospitality leader who can take ownership of the property, independently manage daily operations, and consistently deliver measurable business results.

Perks and Advantages

- Competitive fixed salary of 75,000 per month.
- Opportunity to lead and develop an established hospitality business.
- Direct interaction with ownership and significant operational responsibility.
- Additional benefits as per company policy.

📌 General Manager Hotel Operations (Kottayam)
🏢 Breezeland Hotels
📍 Kottayam