Customer Strategy &

- Brand Stewardship

Develop and execute an integrated marketing and customer experience strategy aligned with NeoNiche’s purpose and values, ensuring market differentiation and sustained customer loyalty.

 Voice of Customer Leadership

Drive customer-centric transformation by integrating feedback into service innovation, product development, and decision-making across the organization.

 Brand &

- Communication Excellence

Champion the NeoNiche brand across internal and external platforms, ensure consistent messaging, and safeguard reputation through strategic communication and content planning.

 Innovation &

- Market Insight

Keep the organization future-ready by monitoring trends, behaviours, industry shifts, and leveraging data analytics to stay ahead of competitors and emerging opportunities.

 Executive Leadership &

- Strategic Counsel

Serve as a key member of the Level 2 Leadership Team, providing insight and strategic advice to senior leadership for growth, capability development, and customer retention.

 Operational Execution &

- Budget Oversight

Translate strategic priorities into actionable plans with defined KPIs, lead high-performance teams,





implement quality and process enhancements, and manage P&L; responsibilities.

 Capability Building &

- Team Development

Lead and mentor diverse teams to remain agile, skilled and innovation-focused. Drive a culture of learning and collaboration within and beyond the function.

Bachelor’s degree in Business, Marketing, or

Communications

- Master’s degree preferred

 Minimum 15 years of experience in customer service with at least 8 years in a senior leadership role

 Demonstrated experience in brand management, marketing strategy, and customer experience design

 Experience managing large teams and cross-

functional collaboration

 Solid understanding of experiential marketing and industry trends

Strategic mindset with sharp execution focus

 Deep understanding of customer behaviour and service design

 Leadership in brand building, communication and innovation

 Excellent communication, negotiation, and presentation skills

 Ability to manage change and drive cross-

departmental alignment

 Data-driven decision making and performance management

📌 General Manager, Diversification (New Delhi)
🏢 NNISPL
📍 New Delhi