Company Description Hotel Pearl Palace Cochin is a hospitality establishment located in Kochi, offering comfortable accommodations and personalized service to guests from diverse backgrounds. The hotel focuses on creating a welcoming environment, with an emphasis on cleanliness, efficiency, and guest satisfaction.

Team members are encouraged to collaborate and maintain high service standards to ensure a positive guest experience. The work culture supports professional growth, reliability, and integrity in daily operations.

Role Description The Front Office Manager is a full-time, on-site role based in Kochi, responsible for overseeing all front desk and lobby operations. This role includes supervising front office staff, managing guest check-in and check-out processes, handling reservations, and resolving guest queries and concerns promptly.

The Front Office

Manager ensures smooth coordination between departments, maintains accurate records, and monitors occupancy and room allocation to optimize revenue and guest satisfaction. Daily tasks also involve training team members, enforcing hotel policies and procedures,



and maintaining a professional, courteous atmosphere at the front desk.

Qualifications

- Strong office administration and front office management skills, including handling reservations and maintaining records.
- Proven ability in customer service and customer satisfaction, with a focus on resolving issues and enhancing guest experiences.
- Excellent communication skills, both verbal and written, with the ability to interact professionally with guests and colleagues.
- Previous experience in hotel front office or hospitality management is highly desirable.
- Ability to lead and motivate a team, organize shift schedules, and maintain service standards.
- Proficiency in hotel management software and basic computer applications.
- Diploma or degree in Hotel Management, Hospitality, Business Administration, or a related field is an advantage.
- Strong attention to detail, problem-solving abilities, and willingness to work flexible schedule, including weekends and holidays.

📌 Front Office Manager (Kochi)
🏢 Hotel Pearl Palace Cochin
📍 Kochi