Job Role Clarity: Front Desk Staff

Position: Front Desk Staff

Department: Reception

Location: Trinity Hospital, Zirakpur, Punjab, India

Position Summary:

The Front Desk Staff at Trinity Hospital serves as the first point of contact for patients, visitors, and callers. This role requires effective communication skills, an empathetic attitude, and a proactive approach to addressing missed calls, patient distress calls, managing cash transactions, and accurate data entry into the Hospital Management System (HMS).

Key Responsibilities:

1. Patient Interaction:

- Greet patients and visitors warmly, ensuring a positive and welcoming workplace.
- Communicate clearly and empathetically to address inquiries, appointments, and concerns.
- Offer refreshments and direct visitors to appropriate areas or individuals.

1. Call Management:

- Answer incoming calls promptly, politely and professionally, directing calls to the appropriate department or individual.
- Determine the purpose of the call and provide accurate information or route the call as needed.
- Take and deliver messages accurately and completely
- Proactively return missed calls and address patient distress calls with empathy and urgency.

1. Cash Handling:

- Manage cash transactions, issue receipts, and maintain accurate records.
- Follow established cash handling procedures to ensure accuracy and security.
- Monitor the reception area for security purposes.

1. HMS Data Entry:

- Accurately enter patient information, appointments, and other relevant data into the HMS.
- Update patient records, insurance details, and billing information as required.

1. Appointment Scheduling:





- Efficiently schedule patient appointments, surgeries, and consultations in coordination with medical staff.
- Confirm appointments and provide necessary information to patients.

1. Ethical Practice:

- Maintain patient confidentiality, respecting privacy and adhering to ethical standards.
- Handle sensitive information and situations with professionalism.

Qualifications and Experience:

- High school diploma or equivalent qualification.
- Minimum [1] years of experience in customer service, reception, or front desk roles in medical / Hospital environment setting. Previous NABH work experience preferred.

Key Competencies:

- Attitude: Empathetic, patient-focused approach, excellent communication skills.
- Skill: Proficient in handling phone calls, cash transactions, and data entry.
- Knowledge: Basic understanding of hospital processes, appointment scheduling, and patient interactions.

Assessment Criteria during HR Interview:

1. Attitude:

- Demonstrate effective communication skills and an empathetic attitude during role-play scenarios.
- Discuss how you handle patient inquiries and concerns with professionalism.

1. Skill:

- Explain how you manage incoming calls and handle missed or patient distress calls.
- Describe your approach to handling cash transactions and maintaining accuracy.

1. Knowledge:

- Answer questions related to appointment scheduling, data entry, and maintaining patient confidentiality.
- Explain the importance of maintaining a positive and welcoming environment at the front desk.

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

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