Front office staff are the first point of contact for patients and visitors, handling registration, appointments, and inquiries. They should manage billing coordination, admissions, and discharge paperwork. To answer calls and direct patients to the right departments. To maintain accurate patient data and confidentiality. To handle complaints courteously and coordinate with clinical and administrative teams.
Preferred candidate profile
- Graduate in any discipline; relevant qualifications in Hospital Administration or Hospitality Management will be an advantage.
- 16 years of relevant experience in front office operations, preferably in a hospital or healthcare setting.
- Excellent communication and interpersonal skills.