Department: Front Office

Designation: Front Office Associate

Roles and Responsibilities

- Welcome guests warmly and provide professional customer service.

- Handle guest check-in and check-out procedures efficiently.

- Manage room reservations, guest registration, and room allocation.

- Attend guest enquiries, requests, complaints, and feedback professionally.

- Handle telephone calls, emails, and guest communications.

- Maintain accurate guest records, registration forms, and front office documentation.

- Coordinate with housekeeping, maintenance, food and beverage, and other departments to ensure smooth hotel operations.

- Assist with billing, payments, cash handling, and invoice preparation as per hotel procedures.

- Provide information regarding hotel facilities, services, policies, and local attractions.





- Maintain confidentiality of guest information and adhere to hotel standards.

- Ensure the front office area remains clean, organised, and presentable.

- Perform any other duties assigned by the management related to hotel operations.

Employee Responsibilities The employee is expected to maintain punctuality, discipline, skilled conduct, grooming standards, and a guest-focused attitude while following all hotel policies and management instructions.

Pay: ₹9,000.00 - ₹13,000.00 per month

Benefits

- Flexible schedule

- Food provided

- Paid time off

Work Location: In person

📌 Front Office Associate (Pernem)
🏢 Rua Verde
📍 Pernem