- Guest Services: Greet guests upon arrival, manage room check-ins and check-outs, issue room keys, and handle special requests or complaints.
- Reservations & Billing: Process room reservations, take payments, post charges to guest accounts, manage currency exchanges, and reconcile daily cash transactions.
- Department Coordination: Communicate directly with housekeeping to report room statuses (such as clean, dirty, vacant, or late check-outs) and coordinate with concierge or security teams.
- Communications: Answer telephone calls, reply to emails, handle guest inquiries, and provide information on hotel amenities or local attractions.
- Administrative Tasks: Maintain accurate guest logs, update occupancy records, safeguard safety deposit boxes, and handle mail or courier