We are looking for a well-groomed, courteous, and guest-oriented Front Office Associate / Executive to join our team at Mirasol Resort, Daman. The candidate will be responsible for managing guest arrivals and departures, handling reservations and enquiries, coordinating with other departments, and ensuring a smooth and memorable guest experience.

Key Responsibilities

- Welcome guests warmly and provide professional check-in and check-out services.
- Handle room reservations, guest enquiries, telephone calls, and email correspondence.
- Maintain accurate guest records, registration cards, and front office documentation.
- Manage room allocation, key issuance, billing, and payment collection.
- Coordinate with Housekeeping, F&B;, Security, and other departments to fulfil guest requirements.
- Handle guest complaints and requests promptly and professionally.
- Provide information about resort facilities, room categories, packages, and services.
- Ensure accurate posting of room charges and other guest expenses in the Property Management System (PMS).
- Maintain guest confidentiality and follow hotel policies and standard operating procedures.
- Support upselling of room categories and resort services.
- Prepare shift handover reports and maintain proper communication with the next shift.
- Ensure the front desk and lobby area remain neat, organised, and presentable.

Qualifications & Experience
- Graduate in Hospitality Management, Hotel Management, or a related field preferred.




- 1–3 years of experience in Front Office operations in a hotel or resort.
- Freshers with good communication skills and a positive attitude may also apply for the Associate position.
- Knowledge of hotel PMS software IDS and MS Office is preferred.
- Positive command of English and Hindi; knowledge of Gujarati or Marathi will be an advantage.

Required Skills & Competencies
- Excellent communication and interpersonal skills.
- Guest service orientation and problem-solving ability.
- Professional grooming and a pleasant personality.
- Attention to detail and accuracy in billing and documentation.
- Ability to work in rotational shifts, including weekends and holidays.
- Teamwork, multitasking, and time management skills.

Key Performance Indicators (KPIs)
- Guest satisfaction and feedback scores.
- Accuracy and efficiency of check-in/check-out processes.
- Reservation and billing accuracy.
- Timely resolution of guest complaints.
- Guest upselling and revenue contribution.
- Compliance with resort SOPs and grooming standards.

Application Details Interested candidates may share their updated resume with the HR Department.

Contact: (phone hidden) or share resume on WhatsApp.

Work Location: Mirasol Resort, Daman

Pay: ₹14,000.00 - ₹24,000.00 per month

Benefits

- Food provided
- Health insurance
- Paid sick time
- Provident Fund

Experience:
- IDS: 1 year (Preferred)

Language:
- English (Preferred)

Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)

Work Location: In person

📌 Front Office Associate/ Executive (Daman)
🏢 Mirasol Resort
📍 Daman