Front of House Manager

Location: Bangalore, India

Industry: Private Members’ Club

Job Summary

The Front of House Manager is responsible for creating an exceptional, seamless and personalised experience for members and their guests across the club. As a key leader of the member-facing team, the role oversees reception, membership interactions and day-to-day front-of-house operations, ensuring every interaction reflects the club’s standards of warmth, discretion and intuitive hospitality. The role goes beyond traditional front desk management. It requires someone who can build genuine relationships with members, understand their preferences, anticipate their needs and coordinate across Sport, Wellness, Food & Drink and House Operations to ensure the club feels welcoming, effortless and personal.

The ideal candidate will have experience in luxury hotels, premium hospitality or exclusive private members’ clubs, with strong leadership skills and a natural understanding of personalised service.

Key Responsibilities

- Front-of-House Operations: Oversee the daily operations of the reception and front-of-house team, ensuring smooth functioning, consistent service standards and a polished arrival experience.
- Member Experience: Ensure members and guests are welcomed warmly, recognised consistently and made to feel comfortable from the moment they enter the club.
- Personalised Service: Build an understanding of members’ preferences, routines and expectations, enabling the team to deliver thoughtful, proactive and discreet service.
- Team Leadership: Lead, coach and develop the front-of-house team, setting clear expectations for grooming, communication, service etiquette and professional conduct.
- Membership Experience: Oversee member onboarding, membership-related queries,



guest access and day-to-day member interactions, ensuring a smooth and professional experience.
- Cross-Functional Coordination: Work closely with Sport, Wellness, Food & Drink and House Operations to ensure a seamless experience across all club facilities and services.
- Service Recovery: Take ownership of member concerns and service issues, resolving them promptly and professionally while identifying opportunities to prevent recurrence.
- Operational Standards: Maintain high standards of presentation, cleanliness, organisation and ambience across reception and other front-of-house areas.
- Systems and Administration: Ensure accurate membership records, guest information, bookings, reports and operational documentation are maintained in the relevant systems.
- Member Engagement and Privacy: Ensure the team understands when to engage, assist and build rapport with members, and when to respect their privacy and personal space.
- Events and Special Experiences: Coordinate with relevant teams to support member events, social gatherings and special experiences, ensuring the front-of-house team is well prepared.
- Continuous Improvement: Monitor member feedback, identify recurring issues and implement improvements to service delivery and operational efficiency.
- Communication and Reporting: Keep senior management informed of operational matters, member feedback, team performance and opportunities to improve the overall member experience.

Candidate Profile





- 5+ years of experience in front office, front-of-house, guest relations, member experience or related hospitality roles, preferably with supervisory or managerial responsibility.
- Experience with luxury hotel brands such as Taj, Oberoi, Marriott, Hyatt, Four Seasons, St. Regis, Westin or ITC Hotels, or in premium private members’ clubs and luxury lifestyle establishments.
- Previous experience managing a guest-facing team and overseeing daily operations in a high-service workplace.
- Excellent communication, interpersonal and relationship-building skills.
- Strong understanding of luxury service standards, guest engagement, service recovery and professional etiquette.
- Ability to lead a team while maintaining a hands-on approach to member experience.
- A polished, composed and confident personality with excellent grooming and presentation.
- Strong organisational skills, attention to detail and the ability to manage multiple priorities.
- High levels of discretion, confidentiality and professional integrity.
- A proactive, solution-oriented approach with the ability to anticipate needs and resolve issues independently.

What Success Looks Like

- Members feel recognised, valued and comfortable every time they visit.
- Front-of-house operations run smoothly, with consistent service standards across every shift.
- The team delivers personalised hospitality while respecting members’ privacy.
- Member requests and concerns are handled promptly, with clear ownership and follow-through.
- Coordination across departments creates a seamless experience throughout the club.
- The front-of-house team consistently reflects the club’s culture of intuitive, warm and understated luxury hospitality.

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