As a Front Office Manager, you will be responsible for overseeing all aspects of the front office operations to ensure exceptional guest service and satisfaction. You will play a key role in managing the front desk staff and maintaining a welcoming environment for guests.
Responsibilities
- Manage and supervise front desk staff, including training and scheduling
- Ensure smooth check-in and check-out processes for guests
- Handle guest inquiries, requests, and complaints promptly and professionally
- Maintain accurate records and accounts of all front office activities
- Coordinate with other departments to ensure seamless guest experiences
- Implement and enforce hotel policies and procedures
- Monitor and maintain the cleanliness and organization of the front desk area
Experience
- Previous experience in a front office or hospitality management role
- Proficiency in phone systems and customer service practices
- Multilingual abilities are a plus
- Familiarity with night audit procedures is advantageous
- Strong guest relations skills with a focus on providing exceptional guest services
Job Type: Full-time Pay: ₹20,000.00 - ₹26,000.00 per month
Benefits
- Versatile schedule
- Food provided
- Paid time off
Work Location: In person
📌 Front Desk Receptionist (Delhi)
🏢 Hotel Grand Godwin
📍 Delhi
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