We are looking for customer-focused candidates to join the international process at our client location, we have multiple roles involves assisting international customers through voice and Non-Voice channels and resolving queries handling inbound customer calls and assisting customers with queries related to home appliances, product information, deliveries, billing and basic troubleshooting or transportation services, rider/driver accounts, trips, payments and account-related concerns.

Key Responsibilities

Handle customer interactions through voice calls / chat.

Assist customers with queries

Provide support for account access and security-related concerns.

Investigate customer concerns and provide appropriate resolutions.

Document customer interactions accurately in the CRM.

Follow defined process guidelines and escalation procedures.

Maintain required quality, productivity and customer satisfaction targets.

Handle sensitive customer/account information in accordance with process requirements.

Escalate unresolved or complex issues to the appropriate support team.

Candidate Requirements

Excellent spoken and written English communication.

Good listening and comprehension skills.

Strong typing and written communication skills.

Good customer-handling and problem-solving abilities.

Basic computer and internet knowledge.





Comfortable handling both voice and non-voice interactions.

Ability to work in a target-driven customer-service environment.

Willingness to work in 247 rotational shifts, where applicable.

Skills Required

Excellent English communication

Voice + Chat handling

Customer service

Problem solving

Typing skills

Basic computer knowledge

Valuable to Have

International BPO experience

US/Canada customer support experience

Transportation/travel process experience

Rider/driver support experience

CRM experience

Key Performance Metrics

Customer Satisfaction (CSAT)

Quality Score

Average Handling Time (AHT)

First Contact Resolution (FCR)

Productivity

Attendance & Schedule Adherence

Eligibility

Education: Any

Experience: Freshers

CTC: 2 to 5 LPA

Work Details

Work Location: Work From Office

Working Days: 5 Days Working

Week Off: 2 Rotational Week Offs

Cab Facility: One-Side Cab

Documents Required

Candidates should have the following documents available:

Education Documents

Aadhaar Card

PAN Card

Educational Certificates / Marks Memos if you have exp

Previous Employment Documents

Offer Letter

Previous Organization Pay Slips

Relieving / Experience Letter

Interview Process

HR Round

AMCAT

Versant

Operations Round

Contact person: HR Harini @ (phone hidden)

📌 Freshers Hiring For International Process (Hyderabad)
🏢 Shell Infotech
📍 Hyderabad