Role-Service desk (French only).

Experience-2 to 4 yrs.

Location-Noida.

(Education-Full time )

Desired Competencies (Technical/Behavioral Competency)

Must-Have

- Strong communication skills to handle global customers
- Prior Service Desk Experience
- Strong verbal and written communication skills of French language, ability to interpret, understand French language queries.
- Must have DELF B2 certification
- Knowledge of MS office/O365
- Basic knowledge of L1 troubleshooting of IT issues
- Categorize and record reported queries and provide solutions
- Acting as a point of contact to support service users and customers
- Monitor issues from start to resolution
- Escalate, if needed, unresolved problems to a higher level of support
- Flexible for 24x7 rotational shifts




- Being accountable for resolving the incidents via workaround or permanent fix
- Ensuring assigned reports are maintained and up-to-date
- Practical Knowledge of an ITSM tool such ServiceNow

Positive-to-Have

- Understanding of Incidents, mitigation, and incident response frameworks
- Experienced in communicating with senior management and executives
- Knowledge of relevant laws (GDPR) and regulations related to incident response and data privacy
- Ability to stay calm under pressure and make sound decisions in crisis situations
- Knowledge of Active Directory
- Knowledge of ITIL framework

📌 French service desk (Noida)
🏢 Tata Consultancy Services
📍 Noida