Role & responsibilities

Hiring: Online Technical Support & IT Support Trainer

Position: Technical Support & IT Support Trainer

Work Mode: Remote / Work from Home / Freelance

Experience: Minimum 5 Years

Salary: 15,000 per month + Incentives

Joining: Immediate Joiners Preferred

Need to take Daily 1 Hour Training Class

About the Role

We are looking for an experienced Technical Support / IT Support Trainer who can provide online training, practical guidance, and continuous assistance to candidates preparing for IT Support, Service Desk, and Technical Support roles.

Key Responsibilities

Conduct online training sessions for Technical Support and IT Support candidates.

Teach practical L1/L2 Technical Support and Service Desk concepts.

Provide training on ServiceNow and other ITSM/ticketing tools.

Explain ticket creation, categorization, prioritization, assignment, escalation, SLA management, and closure.

Train candidates on troubleshooting Windows, Networking, VPN, DNS, DHCP, Outlook, Microsoft 365, Active Directory, and application issues.

Provide real-world troubleshooting scenarios and interview preparation.

Teach professional customer communication and ticket documentation.

Explain Incident, Request, Problem, and Change Management.

Conduct mock tickets, troubleshooting exercises, and interview sessions.

Track candidate progress and provide feedback.





Help candidates improve their technical knowledge, communication, and confidence.

Required Skills

Minimum 5 years of experience in Technical Support, IT Support, Service Desk, or IT Helpdesk.

Strong L1/L2 support experience.

Hands-on experience with ServiceNow or similar ITSM tools.

Good understanding of ITIL processes.

Knowledge of Windows, Active Directory, Microsoft 365, Outlook, VPN, DNS, DHCP, and networking.

Solid troubleshooting and problem-solving skills.

Excellent spoken and written English communication.

Ability to explain technical concepts clearly to beginners.

Good presentation and teaching skills.

Comfortable conducting training completely online.

Preferred

Previous experience as a Technical Trainer, SME, Team Lead, or Service Desk Lead.

Experience training freshers or candidates transitioning into IT Support.

Experience supporting US/UK or international customers.

Experience with ServiceNow, Freshservice, Jira, Remedy, or similar tools.

Salary & Benefits

20,000 per month + Performance-Based Incentives

Joining

Immediate Joiners Preferred

How to Apply

Interested candidates can share their updated resume through:

Email: [email protected]

Contact: (phone hidden)

Preferred candidate profile

Perks and benefits

📌 Freelance Trainer IT Support (Hyderabad)
🏢 Alpsource
📍 Hyderabad