Engagement:

Freelance, part-time, and project-based

Location: Remote

About Tarmack

Tarmack works with companies on global workforce, hiring, and related services. We’re looking for a freelance specialist to help us communicate our work clearly, engage thoughtfully with relevant online communities, and make it easier for customers to share their experiences in their own words.

About the role

You’ll help strengthen Tarmack’s online presence by creating practical, accurate content and building relationships with customers and relevant communities. A key part of the role will be speaking with customers to understand their experience and, when appropriate, inviting them to share honest, voluntary feedback on relevant forums and review platforms, including G2.

What you’ll do

- Learn about Tarmack’s services, customers, and key audiences so that communications are accurate and relevant.
- Develop a practical content plan for suitable online communities, professional channels, and review platforms.
- Write and edit clear content, such as customer stories, short posts, company updates, and responses to common questions.
- Speak with customers to understand their experiences and identify people who may be willing to share feedback publicly.
- Invite customers to share their own honest opinions on appropriate platforms, including G2, without scripting or editing their reviews.
- Help customers understand how to leave feedback,



while respecting their choice to participate or decline.
- Participate constructively in relevant communities, being transparent about your affiliation with Tarmack when discussing the company.
- Monitor public conversations and customer feedback, and share useful themes or concerns with the Tarmack team.
- Maintain a simple activity log of outreach, published content, responses, and engagement.

What we’re looking for

- Excellent writing, editing, and interpersonal communication skills.
- Experience in customer advocacy, community management, content marketing, public relations, or a related field.
- Confidence speaking with customers and building rapport in a professional, low-pressure way.
- Good judgment about what is useful to share, where to share it, and when to escalate a question or concern.
- Familiarity with online communities and review platforms such as G2.
- A transparent, respectful approach to customer feedback and online engagement.

How success will be measured Success will be assessed through the quality and consistency of the content, the relevance of community participation, customer outreach and response rates, and the usefulness of feedback and insights shared with the team. The focus is on genuine engagement and customer trust—not on guaranteeing a particular rating or number of positive reviews.

To apply

Click the Apply button to apply.

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