- Ensuring reports and returns from various departments and intimating HA.
- Arranging residents duties in the wards and critical areas.
- Coordinating with all departments for smooth functioning.
- Preparing various reports and returns for HA.
- Obtaining data and statistics from various departments to prepare presentations.
- Preparing letters and circulars for communicating.
- Taking care of office administration, monitoring mails and keeping records.
- Ensuring control of documents and safekeeping.
- Arranging for HAs meetings, coordinating OP, IP and ER registrations, appointments and billing.
- Coordinating patients laboratory and radiology investigations and reports.
- Counseling patients about admission and discharge processes and hospital processes and culture.
- Accompanying insured and corporate patients for approvals and billing.
- Resolving patients’ queries in coordination with other departments.
- Indenting material, coordinating for equipment maintenance and going on room rounds.
- Obtaining patient feedback forms, ensuring clearances for procedures and surgeries.
- Coordinating floor administration in the absence of floor manager.
Required knowledge: The job requires working knowledge of OP, IP, ER and registration procedures; knowledge of the organization’s policies and procedures is a must. Valuable knowledge of patients’ guidelines, do’s and don’ts and patients’ rights is expected. Knowledge of office administration and related activities are also needed for this role.