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- JOB SPECIFICATION Designation: Manager - Floor Sale Primary Responsibilities: Responsible for managing day-to-day retail floor operations, leading the sales team and ensuring an excellent customer experience. Drive sales achievement through effective customer handling, product demonstrations, upselling, cross-selling, customer relationship management and systematic monitoring of sales team performance.

: 1. Manage day-to-day sales floor operations, ensuring that the store is adequately staffed, products are properly displayed and customers receive prompt attention throughout their shopping experience.

- Lead, guide and supervise the retail sales team to achieve assigned sales targets, improve individual productivity and maintain consistent customer service standards.
- Ensure every customer is appropriately greeted, understood and guided through the purchase journey, including need identification, product explanation, demonstration, objection handling and purchase closure.
- Drive upselling and cross-selling by coaching sales personnel to identify additional customer needs and recommend relevant products, accessories or complementary items to improve the value of each transaction.
- Monitor customer walk-ins, enquiries, sales conversions, average transaction value, units per transaction and individual sales performance to identify opportunities for improvement.
- Ensure the sales team is adequately informed about product specifications, features, condition, pricing, warranty or return terms, and other relevant details required for accurate customer communication, particularly for Open Box and Re-Commerce products.
- Personally handle high-value customers, complex product enquiries, customer objections and escalated complaints to ensure satisfactory resolution and protect customer relationships.
- Develop and maintain customer relationships through systematic follow-ups, feedback collection, repeat purchase initiatives and referrals, wherever appropriate.
- Conduct regular floor briefings and coaching sessions to communicate sales targets, product priorities, promotional schemes, customer-handling standards and improvement areas.
- Monitor sales team adherence to approved pricing, discounting, billing,



promotional and customer communication policies and prevent unauthorised commitments or deviations.
- Coordinate with the inventory / warehouse team to monitor product availability, replenishment requirements, product display and stock movement, ensuring that customer demand is addressed effectively.
- Monitor slow-moving products and ageing inventory and guide the sales team in improving product visibility, customer engagement and sales conversion for such items.
- Ensure that customer complaints, product-related concerns, returns and other post-sales issues are recorded and coordinated with the relevant department for timely resolution as per Company policy.
- Review daily sales performance against targets, identify gaps in conversion or team productivity and implement corrective actions through individual guidance, coaching and floor-level interventions.
- Prepare and submit daily and periodic sales reports covering sales achievement, customer walk-ins, conversions, average transaction value, upselling performance, customer feedback and other prescribed parameters.

Role Specifications: Reporting to: 1.

Store Manager Position reporting into this role: 1.

Sales Executive Required Skills: 1.

Retail Sales

Management 2. Team Leadership &

- Supervision 3.

Customer

Handling &

- Relationship Management 4.

Sales

Conversion &

- Negotiation 5.

Product

Demonstration &

- Presentation 6.

Complaint

Handling &

- Conflict Resolution 7. Upselling &
- Cross-Selling Techniques 8.

Sales Target

Management 9.

Performance

Monitoring 10.

Inventory

Awareness 11.

Product Display

Management 12. Communication, Coaching &

- Interpersonal Skills 13. Sales MIS &
- MS Excel 14.

Problem

Solving 15. Decision-Making Primary Internal Interactions: Primary External Interactions: 1.

Store

Manager 2.

Sales

Executives 3.





Warehouse

Team 4. Accounts &

- Billing Team 5.

Procurement

Team 1. Walk-in Customers 2.

Repeat Customers Job Specifications: Educational Qualification: 1. Graduate in any discipline; qualification in Retail Management, Sales, Marketing or Business Management preferred.

Work Experience: 1. 3–6 years of relevant experience in retail sales, with at least 1–2 years in a team-leading or supervisory role. 2.

Experience in consumer products, electronics, Re-Commerce or Open Box retail is preferred.

Pay Scale 1.Location 1. Job Location:.

- Candidate’s Location: Key Result Areas &
- Key Performance Indicator Key Result Areas: 1.

Sales Target

Achievement 2.

Sales

Conversion 3. Upselling &

- Cross-Selling 4.

Sales Team

Productivity 5.

Customer

Experience &

- Relationship Management 6.

Product

Knowledge &

- Sales Process Compliance 7.

Inventory

Movement &

- Product Availability 8.

Customer Complaint

Resolution 9.

Sales

Reporting &

- Performance Review Key Performance Indicator: 1. Minimum 95% of the assigned monthly store sales target is achieved.
- Minimum 25% of qualified customer enquiries / walk-ins are converted into sales, subject to the store’s established baseline and customer traffic.
- Minimum 15% of eligible transactions include an approved upsell or cross-sell opportunity, subject to product category and availability.
- Minimum 90% of eligible sales team members achieve their assigned monthly sales objectives.
- Minimum 90% positive customer feedback is achieved against the defined customer experience assessment criteria. 6. 100% of assigned sales team members complete scheduled product knowledge and sales process briefings, with compliance to approved pricing and customer communication policies.
- Minimum 90% of identified quick-moving / priority inventory is sold within the defined ageing period, subject to stock availability and demand.
- Minimum 90% of customer complaints assigned to the Floor Manager are resolved or formally escalated within the defined service timeline. 9. 100% of prescribed daily and monthly sales reports are submitted within the defined timeline.

📌 Floor Manager (Rajkot)
🏢 Latech Communication
📍 Rajkot